• Solar heating ?

    We have solar pool heating at 3 homes in Central Florida.    Panels on the roof and a Hayward solar controller.   Pool water is pumped through the panels, heated by sunlight, then flows to the ga...
    last modified by sward6880
  • Just got a Chargeback, arghhhhhhh

    Hello All, glad for any advice / comments you can give.   We had a family of four stay at our vacation rental, booked 4 nights. Two hours after arrival they said they wanted to leave because the 12yo daughter wa...
    last modified by dinamight
  • Guest not paid the balance.   Cancellation issues?

    We take an initial payment then the balance is due 60 days before the vacation We have a guest late with the second payment.     He has asked for another 2 weeks which I have agreed to. &nbs...
    last modified by sward6880
  • Homeaway summit 2018 replay availability??

    Any idea when the Homeaway summit replays will be available for attendees?  Thanks in advance, Erinn!
    last modified by hhirental2
  • Top Contributors

      Hello Everyone!   The HomeAway Community recognizes vacation rental owners who share our mission to create a community dedicated to supporting and sharing experiences within the industry. These are a spe...
  • Incorrect instructions from CS re cancellation (rant)

    I have a nigtmarish issue with septic at one of my cabins. The line going from tank to the leach field may be collapsed of disconnected and tank overfills . Long story short, the remedy cannot be done till following T...
    last modified by u0999
  • Use of Social media on VRBO

    I received an Email from VRBO promoting the use of Social Media for my vacation rental and how it can help you get bookings This has me confused I thought this was against their rules, by use of another website Ca...
    last modified by barefoot711
  • Guests who keep starting separate conversations....

    This really makes me crazy, since VRBO treats each as a separate booking inquiry.....then you have to explain why they're getting a message that their reservation request date are not available....because they booked...
    last modified by psphoto
  • Important Tax Updates - Multiple Counties in Pennsylvania

    This email was sent to all affected partners on 3/20/19. Counties included:  Monroe, Carbon, Wayne, Pike, Lancaster, Westmoreland, Allegheny, Centre, Somerset, Luzerne, Lackawanna, Lehigh, Butler, Northampton A...
  • Taxing an additional night

    I'm in a place where HA collects part of my sales taxes... not all of them, just a portion.   Just had a request from one of my guests to add a night.  HA collects all taxes on the first payment and none on...
    last modified by feibus
  • Important Tax Update - Texas

    This email was sent to all affected partners on 3/20/19. Thank you.       Effective April 1, 2019, HomeAway will be required to collect and remit lodging taxes. Dear Erinn, Due to a law change ...
  • Important Tax Update - New Orleans, LA

    This email was sent to all affected partners on 3/20/2019. Thank you.       Effective April 1, 2019, HomeAway will be required to collect and remit lodging taxes. Dear Erinn, Due to a law chang...
  • Engaging descriptions that attract travelers

    Follow these 4 steps to writing a perfect property description:   Step 1: Do Your Research Step 2: Interview Yourself Step 3: Time to Write Step 4: Check Your Work   Get all the info now on the Discovery Hu...
    last modified by amanda_ha
  • Dashboard UI missing nav pieces

    Anyone else missing those UI elements in the places I've circled?  I can't see them, they're there, I can click on invisible elements (and for example, the calendar will change months).  Just started a few d...
    last modified by feibus
  • Vacation Rental Finance Software/Spreadsheet

    Hello All -   Thanks for taking a peek at this post (my first).  I am using a fairly complex excel spreadsheet (that I do not love because it can be a real chore to manage) to track the guests' payments, cl...
    last modified by 8426secretkeycove
  • Incorrect refund calculation on cancellation

    I have a reservation that starts in less than 60 days and the amount payable to me is about $2.000. The guest made an initial payment of $1,000 and didn't make the second payment, so the reservation is only half paid ...
    last modified by wishing4wind
  • Erinn, can we get these checklists so that we can make changes or additions.....

    If that can already be done....can tell me what I need to do so that I can add and delete?   Cleaning and maintenance checklist   Thank you!!!
    last modified by twobitrentals
  • Ranking Matrix Issues

    Looking for help in solving how the Matrix works? I have been comparing my properties to others and looking at their published data, and have seen my market ranking often be WAY below my competition although the matri...
    last modified by reaches2beaches
  • Managing Pool Heater

    Does anyone have a system they like to manage their pool heat remotely?  We live in NC and our vacation rental is in Florida. 
    last modified by abm3240
  • Ok I must be having a memory lapse. Where do I specify minimum lead time for bookings?

    Ok I must be having a memory lapse. Where do I specify minimum lead time for bookings? I mean I do  not want anyone to instant book closer than 72-48 hrs before arrival. Due to credit card process lead time.
    last modified by u0999