• Rental Agreements

    Why you should have a Rental Agreement: We strongly encourage you to use a rental agreement for each reservation and be sure to include the names of all parties, check-in/checkout dates, rental amounts, payment sche...
    amanda_ha
    last modified by amanda_ha
  • Last Minute Booking Yields Present Headache

    Background ~ Inquiry lands late this past Saturday/late night.  I answer questions.  Guest requests to book on Sunday for a stay to commence the next day.  Also on Sunday, I send relevant info + schedul...
    linky17
    last modified by linky17
  • Help from a Moderator Please addressing a couple questions for me

    We are working on selling our small vacation rental business. My questions I'd like to direct to the Moderators here for help. I really don't feel that CS staff would be trained to answer accurately     1)....
    kmcbhense
    last modified by kmcbhense
  • Guest reserves Week for 5 Months. Cancels. Ive got 8 Days to rent Prime time. They want me to cancel our agreement. What benefit is there to me ? I will be losing $1000.00

    In April 2019 I reserve a PRIME week here in August. Now less than 2 weeks to possession the Guest wants me to cancel the reservation..  I explain..Okay, from your perspective, you are not showing up and thus ...
    sdanville
    last modified by sdanville
  • I want to use integrated channel manager .. but vrbo won't let me

    I use channel manager (direct API) with Booking dot com for 2 of my 3 properties. I want to use the same with vrbo but I am not allowed, I am told because I have 3 properties and not 5. When it comes to API, there is ...
    u0999
    last modified by u0999
  • Rates Editor - inputting discounted short breaks

    Hi, I am a Property Owner based in the UK and have 3 rental properties.  I haven't been notified of a change in the rates input process, maybe I need to sign in every day to see what's happening but I'm a bit bus...
    paulagray
    last modified by paulagray
  • Is payment processing going in house with no option for advanced payments? UPDATED 6/2/19: Current information added

    homeaway_community_manager Erinn, there is quite an uproar on another owners forum, can you confirm or deny? So the gist of it is, Yapstone is being phased out, new listings and those transitioning from AP  are...
    margaret
    last modified by margaret
  • Rental Agreements

    Why you should have a Rental Agreement: We strongly encourage you to use a rental agreement for each reservation and be sure to include the names of all parties, check-in/checkout dates, rental amounts, payment sche...
    amanda_ha
    last modified by amanda_ha
  • Ring door bell

    i just installed ring door bell aftee booking, did not disclose in the lease, is this OK? Or I need disable ring door bell when there is guest?
    bettywha
    last modified by bettywha
  • Would you rent to Anonymous again?

    latest request to review the renter.
    u0999
    last modified by u0999
  • Response to review stuck?

    I have a below average review and I wanted my response on record. It has been stuck in my dash since Aug 3rd and not showing on the listing. meantime, mediocre review is on top. How log does it take for response to post?
    u0999
    last modified by u0999
  • Recommendations for Replacement Chaise Lounge Cushions?

    I would like to replace the chaise lounge cushions at our vacation rental.  I'm on my third set and although the cushion fabric is Sunbrella and dries quickly, the interior of the cushion absorbs water like a spo...
    wildiris
    last modified by wildiris
  • Not vetted by HomeAway

    Just received a inquiry.  The name Larry V.   Hmmmmm, seems to me something is wrong if HomeAway does not require a last full name to send an inquiry?   I am supposed to just let a Larry V rent our go...
    hmmmm
    last modified by hmmmm
  • Housekeeping missed urine stains on 2 mattresses

    we have a 4 year old 8 bedroom beach house in the Caribbean that we rent 10 weeks per year.  We had a check in for a week yesterday and guest decided to relocated 2 queen mattresses upstairs so all could be toget...
    scottkarenny
    last modified by scottkarenny
  • Drop in # of reviews from departing guests

    I know we've discussed this before, and my answer has always been, I get reviews from about 98% of my guests.  Well, that recently changed.  I have not gotten ANY reviews from the past 5 guests.  Really...
    ohst8er
    last modified by ohst8er
  • Disbursement nine days AFTER check-out.

    If our pay-out is disbursed the day after check-in, why am I not receiving my recent guest's payment until nine days AFTER check-out?!  And of course it states 5-7 business days after that date also.
    scooby
    last modified by scooby
  • Removing Blocked Dates via the HA APP

    Does anyone know if you can remove blocked dates via the app?   I've found myself needed to do this on a few occasions and the only option is 'cancel reservation'.   I think I made this mistake before and ...
    bonesxxx
    last modified by bonesxxx
  • How do you reduce guest complaints at your vacation rental?

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    keepsmilin
    last modified by keepsmilin
  • Hawaii County has new short term rental law! Bill 108

    Hawaii county has new law and regs regarding short term rentals. $500 registration fee, zoning, non-conforming use permits....
    jdgreggor
    last modified by jdgreggor
  • What do you do to harden your rental?

    We have replaced all of the mechanical equipment including furnace and water heater. Upgraded the plumbing; including faucets, water valves, braided water lines, and the toilet valves. Working on replacing outdated ap...
    keepsmilin
    last modified by keepsmilin