• Guest Address Info Removed?

    Please tell me this is a joke. We are required by law in our state to have a rental agreement with full guest information. Why are you making it ******* owners to know who is renting from them?  
    last modified by topsailpm
  • This forum is apparently moving?

    Was this mentioned previously? From: https://vrbo.force.com/partners/s/community-102   What happened to the HomeAway Community?As of March 2020, the HomeAway Community has rebranded to the Vrbo Partner Community...
    last modified by 1500main
  • UPDATE Guest wants to cancel but I get this message from Vrbo

    So I had a guest that booked last week now want to cancel, no problem it’s within the cancellation period. But when I go to review and cancel the reservation the system tells me that Our system indicates that y...
    last modified by captmarkhd
  • Expedia booked guests cannot review and don't count toward Ranking Metrics

    PP CS just told me (call back from a supervisor after escalation) that guests booked through Expedia cannot leave a review and do not count toward ranking metrics.   So, these bookings are advertised through HA/...
    last modified by calicalling
  • Pay Out Summary etc

    Does anyone feel that they've figured out these categories upon categories that have titles that are vague or nonsensical?   NONE of it makes sense to me. I can't get anything to add up. I have been reduced ...
    last modified by sheilaeapplen
  • Guest feedback on site and reservation process

    I must disclose I really am happy with my bookings and vacationing guests, via Homeaway and have been since 2003.   But I loath the reservation process now, double the work book-keeping no vetting before they bo...
    last modified by hmmmm
  • Location filters, check yours

    Location filters:   The good news:  the options on the traveler's side for filter searches and the options on the owners side finally match.   The not good news:  ALL my location filters were unc...
    last modified by ohst8er
  • charge damage to security deposit or damage policy?

    So this is one of those difficult situations and I appreciate any inputs. Our cleaning crew discovered damage to the footboard of a bed in our vacation rental that needs repair in my opinion.  I've never had to c...
    last modified by msakakeeny
  • Have you recently renovated your vacation rental property?

    Have you recently renovated your vacation rental property? If so, what did you do and what was your favorite part of the experience? Do you have any tips for other homeowners before they make the investment? Feel free...
    last modified by amanda_ha
  • Need moderator help - HA Customer Service

    Hi - I'm trying to post looking for help with a few issues on my property - My initial post was denied - so I'm just asking if anyone knows how I can get someone to help me with a my listing?   Thanks in advance
    last modified by casatahoehwood
  • PP metrics -- anyone else showing 0% acceptance?

    Does anyone else have a 0% acceptance rate in your PP metrics, when it should be 100%?
    last modified by sfbritt
  • New message indicates the information is not secure?

    Just popped up on my new listing. "As an added security measure, we’ve removed the traveler address. Need it for a rental agreement or compliance? You can still ask the traveler for this information. Coming s...
    last modified by hmmmm
  • They want to use my home for a yoga retreat, are there pitfalls to this?  Please advise.

    A few times each year I have someone contact me who wants to run some kind of retreat out of my home.  Most often it's some kind of yoga or health type of retreat.  I got to thinking that there may be some k...
    last modified by panda
  • How long does it take for "Acceptance Rate" to update on Ranking Metrics?

    We've only been on VRBO for a couple months now, but we've had one booking come through the site, as well as several invites we've sent.  Of the 5 bookings, we've had 2 that have already paid, stayed, and left po...
    last modified by yellow_cottage
  • Changing Guest # for a listing

    I have a new rental, and originally listed it for 8, but after careful consideration, we are changing it to 6 perhaps 7. I have made the changes on the listing in all the areas. Issue: The front page when searchin...
    last modified by hmmmm
  • Any success with a 1 day minimum in the off season to boost revenue?

    Has anyone had success with doing a one day minimum in the off season to boost revenue? Typically a month or two can go by with a guest during certain seasons and was of thinking of giving it a try.
    last modified by chaseh
  • St. Croix owners and PM heads up

    We were having issues getting paid by HA/VRBO over the past few weeks.  After I got done pointing fingers at HA, I learned that our bank on the island changed routing numbers very recently and did not send out a ...
    last modified by viewhouse7
  • House is hidden until occupancy goes high/Samantha-ha

    HelloSo, I erase all the requirements, but just do occupancy like 8 or 10, I don't come up. I go to 12 and higher, than my house appears. My home is a 5 bedroom home with 5 King beds. I should show up at 8 and 10 bein...
    last modified by familyfirst
  • W-8ECI form

    I am a UK owner of a property in Florida listed on VRBO for past 4 years.  VRBO emailed me last week to say as i had not submitted a W-8ECI form I am liable for IRS withholding tax.  Filling out the form was...
    last modified by newman.miked
  • Here is an idea for the site... just stop.. give it a break.

    It is said that when you find yourself in a hole, 1st thing you should do is STOP DIGGING. It seems that vrbo is intent to dig itself into a deeper and deeper hole. I would like to make a suggestion to be taken to th...
    last modified by u0999