• Yapstone should die.  Painfully.

    This just showed up in my inbox: A message from Yapstone (also known as VacationRentPayment) Your payment provider for HomeAway Payments: Hello XXXX, We are writing to advise you of a change to your Yapst...
    last modified by feibus
  • Its about time VRBO starts RESPECTING its owners

    Here's the latest situation for me. I received a booking back on August 13th. I"m on advanced pay for all 14 of our properties, including this one. (been a vrbo member for 11 years) Today I checked to see, and we had...
    last modified by kmcbhense
  • Straight Answers?

    With all that is happening today with HomeAway launching the beta test of the in-house payment system and Yapstone trying to charge a fee for Advance payments in the time they have left, it would be nice if we could a...
    last modified by topsailpm
  • Yapstone is going to charge me 3% to get my own money???????  Can this be legal?????

    last modified by hmmmm
  • Help from a Moderator Please addressing a couple questions for me

    We are working on selling our small vacation rental business. My questions I'd like to direct to the Moderators here for help. I really don't feel that CS staff would be trained to answer accurately     1)....
    last modified by kmcbhense
  • Can departing guests leave a review while listing is "hidden"?

    I may need to temporarily "hide" my listing while traveling, off and on.  I want to be sure that my guests departing during those times my listing is hidden will be able to leave a review.  Does anyone know,...
    last modified by db.meyer
  • How are your guest induced property damages going this season?

    We are relatively new to vacation rentals - 2 years in. We stopped collecting a few hundred dollars damage deposits last year - thought they were not worth the hassle at the time. Got to reconsider. Need to re-thin...
    last modified by keepsmilin
  • How to access myListings & myReservations APIs

    How to access myListings & myReservations APIs for my properties, I am a host.  I am also creating an application for others to use as well so they will need to access their listings and reservations as well....
    last modified by dhoffer6
  • Uptick in implied expectations, assumptions resulting in bad reviews?

    having a strange year in terms of reviews. Same property rated as stellar by one guest and the next a week later gives it scathing review. I do not know is it combination of factors that many guests do not READ descri...
    last modified by u0999
  • My response to a recent review

    Why am I not able to see my response to a recent review?
    last modified by calpeach99
  • Traveler’s question re: ask the owner a question

    I am trying to find a place to book for 7 nights in late October.  I have been on several OTA site’s including VRBO.  The problem is that I have found a home on VRBO I would like to book, but unable to...
    last modified by bobbie32
  • Early Payout Notification

    We received an email this morning stating our account would be moved to the new payment platform and that we have been selected for Early Payout, which was great news. The email gave some information regarding the new...
    last modified by dramsey
  • Brand new to renting, excessive filth!

    We're brand new to renting and the learning curve is steep. We don't have a formal rental agreement, we plan on doing that for next summer. Our second guests left our cabin a filthy mess. Everything was so messy that ...
    last modified by tacdionne
  • Can I market my vacation rental to attendees of the Summit in Phoenix?

    I have a vacation rental 2 hours north of Phoenix, and just an hour from Sedona, 30 minutes from Flagstaff, 2 hours from the Grand Canyon and would like to promote fellow Summit attendees to make a vacation out of the...
    last modified by hickmanhideaway
  • Per HA dashboard, my guests who haven't checked in yet will be checking out soon

    last modified by scowol
  • Who can I speak with regarding the Partner Summit in Arizona?

    I attended the Partner Summit in Nashville in 2017, and found it very helpful.  I am planning to attend the Partner Summit in Arizona in November, and looking forward to it.  I have a suggestion for a semina...
    last modified by laurieg
  • if they book a year in advance when do you receive first payment

    If they book a year in advance when do you receive first payment?  Right now I normally receive a week after
    last modified by mtraxel
  • Are more listings asking guests to contact them off platform?

    Keeping an eye on my competition, more of them have parts in their listing that read: we will be more than happy to speak to you on the telephone, and the owners can make the decisions and deals or Call us for the ...
    last modified by linkybo
  • How to edit your Base Rate

    How to edit your Base Rate: Your base rate can be the same amount for every night or you can change it to be a different amount for any night of the week. ...
    last modified by amanda_ha
  • Premier Partner question

    I was just asked to be a Premier Partner.  When it says accept ALL payments through HomeAway, does that mean both the deposit and the final payment?  I often take a check for the final payment as I avoid cc ...
    last modified by calpeach99