• Inquiry today wanting discount comparing apples to oranges in terms of homes

    Thanks for all your help! I agree, vent here! And I will remember your words of advice.  
    last modified by familyfirst
  • host reviews

    Is there somewhere to locate reviews on host past guest before I accept a booking?
    last modified by bhorsnround
  • 5 ways to manage your property from anywhere, anytime

    Hello everyone,   We've found 5 ways for you to manage your listing from anywhere, anytime. Click here to access the full article.   Do you have any tips on how to maintain that work-life balance?  ...
    last modified by amanda_ha
  • Credit where credit is due

    There are lot of (well deserved) complaints on this forum about the things that HomeAway does, but once in a while they make some great, appreciated improvements, and today I have discovered one of them.   For y...
    created by floridarob
  • Rent at any Cost?

    I was checking pricing of properties in my area to see what range the largest vacation rental management in the country offered ( Vacasa ) and to say the least...I was surprised. One oceanfront home had a range of lo...
    last modified by psphoto
  • I'm excited to have my first booking on Expedia! NOT!

    I had a guest who was supposed to check in March 2nd-March 9th. Our condo association has a minimum age requirement of 25. This was disclosed the same way as the service fee in December of 2015 in a dropdown in the de...
    last modified by daninpcb
  • How did I win & lose the same booking?

    I searched the community for this and while I found a general consensus that the won/lost booking cards are pretty wonky, I didn't find anything with this same situation.   7 days ago, I got a card that I won a ...
    last modified by sandpebblememories
  • No tech support on weekends?!

    Got a booking today - yay!  I've been trained to keep those metrics good by clicking 'accept' pretty quickly, so that's what I did.   A few hours later I noticed that the rate doesn't match my posted rates...
    last modified by green_mango
  • Regarding Who Holds The Damage Deposit

    COPIED FROM ANOTHER THREAD:   First off welcome to the community! Great question, as mentioned by others the refundable damage deposit is held in escrow by the payment processors until such time as it is claimed ...
    last modified by ashevillelookout
  • No refund cancellation question

    Hello, Since I am on Community here and my neighbor isn't, I was chosen to ask his question, hehe.  He has a high-end house as me, his rates are over $17,000 per week. He got a reservation for President's week ...
    last modified by familyfirst
  • Product Updates

    Hello Everyone,   We have created a place where you can see important recent updates to the site. You can view it here. To set expectations, we will only post major changes to this space and not every single chan...
    last modified by amanda_ha
  • Inquiry Questions that I just love!

    This is an Inquiry I received today:   The house seems close to the airport.  How noisy is it?  How close to nice shops and good restaurants?  Is it too far to walk? Since I cannot say what...
    last modified by scowol
  • New ads are working too well?

    I see the new commercial back to back on cable and have developed a real dislike for it - advertising execs should have to watch a commercial 200 times in a row and then decide if it  can be  released withou...
    last modified by koko
  • Please Fix the Gray Color

    Today I was forced to call VRBO support because I was unable to renew my listing.   Why did I have to call? Because I could not see or find the checkbox that I had to click to accept the terms of the renewal. &n...
    last modified by ashevillelookout
  • Hi, new to this community and wonder if anyone can help. I have searched but can't find the answer I am looking for (sorry if I have missed it!)

    I originally started out on OwnersDirect.co.uk, then when this merged to HA had I've taken on the changes in order to keep my advert, one of the changes is accepting credit card, I appreciate the convenience for the g...
    last modified by fl192
  • Facebook posts of renters breaking rules....

    Okay, let me start by saying these are very nice people. Very complimentary and respectful. A few days ago, someone posted a photo of a visitor's wet dog, sitting on my outdoor sofa, a brand new sofa....not even a tow...
    last modified by familyfirst
  • When will the premier partner info be updated for March? Still shows February?

    My metrics still shows the February averages, when will HA update for March since it is April 19th???
    last modified by twobitrentals
  • Where can we send suggestions to VRBO, Insurance options need attention in VRBO.

    Where can I submit this recommendation to VRBO, or is this sufficient to raise awareness to VRBO. More attention is definitely needed to insure home owners can access decent short term rental insurance.   One gr...
    last modified by jenniferhwalton
  • Issue with rates and calendar.  Error message.

    Hi.  Is anyone else getting the same error messages?  I try to view rates on calendar and get the following. There was a problem retrieving your rates. Please try again.   It looks like there was an e...
    last modified by donna1
  • PayPal will STOP refunding processing fees along with refunds starting May 7

    At first PayPal's limit to allowing refunds (with processing fee returned) was 60 days.  I was delighted a couple years ago when they extended it to a whole 6 months (although VRP seems to have no time limit on r...
    last modified by swlinphx