• Fireworks Holidays

    Do you send a specific message about rules/restrictions for fireworks and outdoor celebrating on NYE (July 4, others too)?  I have outside quiet hours listed in my listing and in the house manual, but as it is NY...
    created by ddpllc
  • Is this situation normal?

    Hi guys,   here is the situation: I have guests with pet who booked our house for 7 days for Christmas. When they checked in, I spent around 15-20 minutes to show them around the house, including the faciliti...
    last modified by janez
  • Family Collection

    So I got the Invitation  to be in the Family Collection & they require you to commit to not using other ways to rent your properties.  I am wondering after striving for Premier status so hard so that I c...
    last modified by puttermac10
  • venting about rude and needy guest

    Here we go! Arrived this weekend and first thing he does is complain about waiting in line at the airport to my staff....maybe it was 10 minutes! Then I get a phone call around 9 pm saying that he was dissatisfied wi...
    last modified by familyfirst
  • How much to compensate a guest?

    We have a guest that notified us that the hot water heater wasn't working on the second day of their stay (late Wednesday afternoon).  I had our caretaker go over and try to light the pilot but it didn't work.&nb...
    last modified by salexand
  • Early check-in/late checkout: Luggage

    Do your guests ask if they can leave their luggage at your vacation rental before check-in or after check-out? If so, how do you normally handle that request? We've heard of people using luggage storages. Have you he...
    last modified by amanda_ha
  • Guests overstayed their reservation, what do I do?

    Our guests were suppose to check out yesterday but when I arrived this morning to clean, they were still there. When I knocked on the door and told them that checkout was yesterday, they said I was wrong. I didn't hav...
    last modified by tacdionne
  • Condiments

    Should we leave condiments such as olive oil, vinegar and spices in the house? A recent renter criticized us for doing this, but I thought guests would like it if there were a few staples int he house, and spices.&nbs...
    last modified by euster2001
  • Property review....not!

    So...I normally post here as an owner, but just stayed at a lovely farm house in Italy as a guest. After my stay, I received an email saying I had been reviewed as a guest, and had 14 days from today to leave a revie...
    last modified by psphoto
  • I live in the basement of the property, where would I disclose this information?

    I have a split level house with 3 bedrooms and 2 bath with living room, dining room and kitchen all upstairs.  In the lower level we have a studio apartment with a kitchen and bath.  I live in the basement.&...
    last modified by kathyallen
  • Mobile hospitality

    Providing helpful information at all points of your guest's booking experience can make all the difference. Here are a few things that Mobile Hospitality Manager can do: Before guests arrive: you can send your gu...
    last modified by amanda_ha
  • How do you reduce guest complaints at your vacation rental?

    last modified by keepsmilin
  • Why Do They Miss The Pet Fee?

    I am annoyed.  It seems that NO ONE can apply my pet fee during the reservation process, so I have to constantly send a revised quote.   What is wrong with the website that they cannot see the fees?  ...
    last modified by ashevillelookout
  • Higher Cleaning Fee Due to Pets

    Well, I have finally had quite enough.   I have complained since 2016 that people keep missing the Pet Fee selection when booking my homes.  Most guests have been honest and agreeable to paying the pet fee ...
    last modified by ashevillelookout
  • What's been your most rewarding experience as a host?

    last modified by amanda_ha
  • To remove the sheets, or not?

    What's your stance on asking guests to remove sheets before checkout? We think this article from The Distinguished Guest makes some very interesting points. Weigh in with your thoughts below.
    last modified by amanda_ha
  • Share your story: Welcome baskets

    Do you provide your guests with a welcome basket? If so, what items do you select and why? We've collected some inspiration videos here including pet-friendly, BBQ, hiking, beach baskets, and more. Check them out!
    last modified by amanda_ha
  • Untruthful guest re occupancy and left late

    Sone advice from you guys please.    In summary.      1. Five bed home sleeps max 10 2.  Last minute 2 night reservation from a guest ( Airbnb) who had two exemplary five star ...
    last modified by sward6880
  • N. Myrtle Beach Nourishment ruins summer vacations

    I applaud NMB and Horry Co, SC for their stealth implementation of the destruction of tourists vacations to the Grand Strand.   The U.S. Army Corps of Engineers, Charleston District, will begin a storm damage r...
    last modified by planthealth
  • Renters' use of cargo lift

    If a cargo lift is included in the rental, should I require a signed form about its use?  If you do this, what items would you recommend including?
    last modified by adiv