As the newest member of the HomeAway Software™ marketing team, Carmela joins us with many, many years of vacation rental industry experience, making her ideally suited for her new role as our Marketing Product Manager.
Carmela started her VR industry career at First Resort™ Software as their second Support Representative. She progressed through the ranks to become the Support Department Manager and then Vice President and Chief Operating Officer until 2004. From there, she moved on to ResortQuest to become Director of Operations, and then VP of Information Technology. Most recently, she served VR companies across the country as a business development consultant. Through it all, Carmela has driven quality customer service, matched technology to client needs and discovered efficiencies while doing so.
Carmela grew up loving football in Arkansas (Go Razorbacks!), moved to Colorado in 1988 (Go Broncos and Buffaloes!) and recently relocated to Austin. She has a daughter who is a college senior, two dogs, a cat, and everyone gets along great! Her hobbies include a love for tennis (because of the cute outfits), golf, hiking, all winter sports, entertaining, fresh local food, wine and flowers. Says Carmela, “Flowers just make me happy!”
“I am passionate about the vacation rental industry mainly because of the people who are in it—you have to be a ‘people person,’ you have to be creative, you have to be smart and you have to be passionate about delivering great customer service. Also, I know my successes are because of the individuals with whom I have worked. They are very talented (very lucky here too!) and I believe a team is much stronger than an individual.”
As Product Marketing Manager, Carmela will help identify and prioritize feature requirements on HomeAway’s® software platforms and help us communicate the great things we do on behalf of our clients. She is amazingly bright, caring and fun, and we are thrilled to have her aboard with HomeAway Software. When you get a chance to meet her, perhaps at the RezFest® conference this year, you will find yourself putting her on your short list of super smart people who also happen to be very, very nice.