It’s my pleasure to welcome you to our official HomeAway Insights blog, your window into HomeAway’s products, policies and processes, spanning our global brands including VRBO.com, HomeAway.com, Homelidays.com, Holiday-Rentals.co.uk and many others.
We have heard directly from you that one of our current opportunities to enhance customer experience is to improve our communication pertaining to important product, policy and process decisions. Through our existing support and marketing channels, HomeAway mostly communicates the “what,” “how” and “when” of key launches and product decisions. We will now use HomeAway Insights to help explain the “why.” For example, some customers are interested in why we feel traveler reviews needs to be a standard offering for the vacation rental category. Others may be interested in new product features. Members of the HomeAway team will share our philosophy on these types of topics using this new communication channel.
As Vice President of HomeAway’s Global Customer Experience team, I have the unique opportunity of seeing first-hand how our products and services are being adopted, and I continuously get to hear and read about the good (and the not so good) stuff experienced by our customers around the world. My team, and all of HomeAway, is focused on creating a world-class experience and advocating for customer needs. We are here and we are listening to your feedback, so please keep the great ideas coming our way!
We look forward to continuing our dialogue and enhancing our customer experience as we advance the vacation rental industry together.
All the best,
Vice President of Global Customer Experience