It’s been a little while since I have written a blog post. I have been a bit under the weather and took some days off to recoup. Let me clarify: by days off I mean off from my day job at HomeAway. Unfortunately, vacation rental owners never get to take “sick days.”
October is the busiest month for my cabins in the Great Smoky Mountains. I’m generally booked every single night of the month with 4-5 night back-to-back rentals. So all maintenance better be done before October hits because there is no down time whatsoever. Toward the end of September, I talk with my housekeeper and maintenance people, and we go through our checklist of things to be done before the October busy season.
So let me set the scene. It's October 1st, the first day of my busy month and I’m at home, in bed, with a terrible cold. My husband is on the sofa (also sick) and our son is upstairs in his room because, yep, you guessed it, he’s sick too. The phone rings. Everyone is feeling too icky to answer it. It goes to the answering machine and we hear, “This is your guest in your cabin, we’re having a problem, we’ll call you on your cell….click…”
My cell phone rings. Surprise! It’s my guest who says, “None of the fireplaces are working. I have checked all three and none of them will work. Is there a special trick?”
Ughhhh, no there is no special trick. It’s my bad. I forgot to have the maintenance guy come over and turn on the fireplaces (we turn them off for the summer). I call my maintenance guy to see if he can come over but he’s sick too (sounds just as bad, if not worse, than I do). I tell him not to worry; I can call my back-up maintenance man. I called him but his message says he’s on vacation (figures!). So I called my main maintenance man back to see if he has any friends I can call. He says he’ll check and then call me back. About an hour later I get a call from my maintenance man who said he just got dressed and went over to do it himself.
I was so grateful. And if he felt as bad as we did, then he gets extra kudos for helping me out in this pinch. I have said it again and again. We could not run our vacation rental business without our good help. We have to make sure that we have committed, dependable and reliable staff.
Guess who is going to get a little extra in his check this month?