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Up to Discussions in Managing Inquiries

1527 Views 2 Replies Latest reply: Oct 14, 2012 11:42 AM by tylerg24

jennifer.erzinger

1 posts since
Jun 6, 2012

Currently Being Moderated

Aug 9, 2012 11:32 AM

Lead Management / Inquiry Management

I am wondering how other property managers manage inquiries and leads. Do you use a lead management system, or just use an email program to answer all inquiries? If you use an email system, do you have mutliple sales people answering from the same email inbox, or just one person at a time?

On any given day we have between 30-60 email leads, with about 4-5 sales people responding all at once.

Looking for a new way to handle leads more efficiently. Any feedback would be great. Thank you!!

Jennifer, Beachfront Only Vacation Rentals

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Tags: responding_to_inquiries, inquiries, managing_inquiries, inquiry, email, crm, leads, lead_management

jeffbailey
89 posts since
Jun 3, 2011

Currently Being Moderated

Aug 16, 2012 1:31 PM (in response to jennifer.erzinger)
Re: Lead Management / Inquiry Management

Hi Jennifer,
You might want to look on the Web, Software & Technology Group for some insight. There's a number of good systems out there. Here's a link to a recent discussion:

http://community.homeaway.com/message/21985#21985

Jeff Bailey
Creator of Vacation Props, an innovative iPhone/iPad app to manage vacation properties and quickly respond to inquiries
http://www.fourthframe.com/FourthFrame_Technologies/VacationProps.html

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tylerg24
10 posts since
Jul 24, 2012

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Oct 14, 2012 11:42 AM (in response to jennifer.erzinger)
Re: Lead Management / Inquiry Management

Like Jennifer said above there are many systems out there.

Here are a few great systems I have persoanlly used for running my business (www.findyourbreakaway.com) That you might find helpful.

www.nutshell.com - Great CRM and very easy to use with amazing reporting tools and email funcationality. Syncs with google apps and is very easy to track sources of leads to measure ROI from marketing. Very affordable as well.

www.salesforce.com - Great CRM as well but a little more pricey. I used it for a while before switching over to nutshell. Probably one of the more popular CRM's around for larger companies.

I'm not sure how your business is set up. But these might also be good options for you to consider.

www.liverez.com

www.bookt.com

www.streak.com

Feel free to email as well if you need any additional help.

tyler@findyourbreakaway.com

Tyler

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Aug 9, 2012 11:32 AM

Lead Management / Inquiry Management

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