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So I try to change the location of my home on the map in VRBO edit listing location page and I can not get the house icon to drag to a new location in either Internet Explorer or Firefox. I sent a support request and as usual, there must be a robot reading the request and sending back boiler plate responses rather than a human reading the request based on the useless response you get back 24 hours later. see below:
I am trying to enable the map but my house icon is not correct. The instructions on the popup tooltip state I should drag the house icon to the correct location but I am unable to drag the house. I have tried using firefox and internet explorer browsers. Neither will work. Therefore I am unable to enable the map feature.
The response I get back is:
Thank you for contacting VRBO.com Customer Support.
To edit the map on your listing:
1. Log into your account.
2. If you have more than one listing, click Switch Property at the top to navigate to the appropriate listing.
3. Hover over Edit Listing and click Location.
TO REMOVE THE PROPERTY ICON:
If you would rather not have an icon marking where your property is, you can uncheck the box "Display my property marker (recommended)"
TO CHANGE THE ZOOM LEVEL:
Click the “zoom” button in the top left corner of the map, and then select the zoom level. If you are concerned about privacy, you may want to select the furthest zoom level. Travelers cannot see closer in than the zoom level you select.
Save your changes to ensure they aren’t lost. After saving, refresh your browser by pushing the F5 button at the top of your keyboard in order to see your updated map.
For helpful tips and advice from other owners, visit Community at community.homeaway.com.
If you need further assistance, please visit our Help page at the link below to find commonly asked questions and answers.
Thank you for using VRBO.com—offering more than 150,000 rentals in 100+ countries worldwide.
VRBO.com Customer Support
Sorry for the confusion - it appears that our rep didn't realize you were trying to move the pin on a live listing. If your listing is already live on the site, the pin is locked down to you moving it. You would have to call in and have Customer Support move it to the right place. Our system does "slightly obscure" the location that is shown to travelers for privacy purposes (i.e. so bad guys can't find out which house is unoccupied for extended periods). Let me know if you have further questions!
Thank you Shannon,
Do you have the number I should call to get through to customer support?
p.s. I can view my page, view the map and zoom right in to street level. Because of that, I would like my green pin to be on my house and not a house 1/2 mile away...
US Call 877-228-3145
Sent from my iPhone
I have had an outstanding issue since April 18, 2013. It seems that the only time support sends anything other than a "canned answer" is if you complain on these boards, A LOT!!!
I'm now going on 10 days waiting for my last email reply to my problem stemming back 2 months. I can't call as I need someone to actually open the email and the attachment and review the data I sent back to them.
Beth or whoever is monitoring this, can you save me a lot of time posting more complaints and please help me out here?
Your best bet would be to make a phone call to get help with your issues. Once you're connected by phone, they can find your email to review your attachments while you're on the line.
You can call 877-228-3145- our reps are available to assist you 7 days a week, 24 hours a day.
The hope here is that Support (particularly the rep I replied to) would look at the file, interpret it and do some analysis based on the information contained. These half hearted, zero effort, canned answers just don't seem to do the trick. I don't want someone to open a file to tell me a brain dead answer. I was providing analysis, with data, for help from Support. So I call, they open the file and then what? Tell me they have it? Give me some kind of canned excuse without any analysis?
My understanding is that if I send an email to support, they should reply within a reasonable amount of time. It's been 10 days since I've gotten the reply, the outstanding issue is 2 months old, and we are looking at our worst month for money... ever this month.
I've been accused of just being a trouble maker on your boards and ALL I want is for my listing to work like it used to. That is it.
Please send me your case ID number (located in the title of the email), and I'll see if I can get this issue escalated.
mr_fancy_pants - how dare you? :-) Customer support doesn't supply canned answers, you must be mistaken. At least that was written on this blog no less than 2 weeks ago by a community manager. I believe it with all of the sincerity and truthfulness that VRBO generally and regularly provides. You and I must be completely mistaken.
Beth my listing is 442961 My name is Tom. The last review was positive but only scored only one star. That must be a mistake. Please review and change it please.
Tom - Looking at that review it is obvious from the glowing comments that your guest misunderstood the rating system and thought that 1 star meant number 1 in quality. I have seen that happen with other reviews, and the system can be confusing. However, HA will not delete nor change that review even though the error is obvious. Your best course of action is to contact the guest and ask them to change it. Information for your guest on that process can be found at http://help.homeaway.com/articles/en_US/Solution/editing-review. If the guest fails to do that, your only option would be to file a lawsuit against the guest to seek a court order to remove the review.
This one the many problems with "star" rating systems. Each system is unique and although I am not aware of any system in which one star is the best rating, one star can be a very good rating.