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664 Views 0 Replies Latest reply: Apr 14, 2012 11:05 PM by larad67 RSS
New Member 1 posts since
Apr 6, 2012
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Apr 14, 2012 11:05 PM

No response from homevaway customer service.?

Hi, I just started listing my property on homevaway, and along the way, I've had one questions as would be expected.  I have sent 5 e-mails and called several times.  Not once has anyone answered my calls, either at the time or ever returned a message.  Same with the emails, all unanswered.  Although I've gotten decent traffic from being on Homeaway, I feel pretty unprotected if something should go wrong.  I have 3 or 4 bookings.  And I think I'm getting the gist that after the guest pays with Visa, I get the money ( minus a fee by visa) in my bank acct., but it literally takes 5 or more business days.

 

I would love any direction, advice, etc.. On 1) getting Homeaway to respond and 2) info., advice on payments, using visa vs. e-checks etc...

 

Thanks in advance for any advice.

 

Lara

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