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I read somewhere in one of these forums that some discovered their rental agreement was not "sticking" when they uploaded it. In other words it uploaded the first time, but in subsequent bookings the rental agreement was not attached. I uploaded mine once and have since been booking people, getting confirmations that they have check to box to agree to my rental agreement, but how do I know that are actually getting it. I don't seem to see anywhere where you can verify that one is uploaded, viewable or editable? (Sorry that's no likely a real work).
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There actually is a way to check what rental agreement your travelers agreed to.
From ReservationManager, click on the inquiry and click the Inquiry you want to view. Click the Payment Details tab.
On any of the payment requests, there is a link for "Traveler View". Click that link.
When it opens, there is a link in the upper right corner where you can see the Rental Agreement information they agreed to:
From there you can download the pdf that you uploaded.
Hope this helps!
Thank you for your reply. As I feared, my rental agreement was not there. I uploaded it once. But then I ready on your web site community board that some where having problems getting the rental agreements to "stick"....meaning they would upload them, but the next time they sent out invoices, they were no longer there. Also, when I looked at what was there, there were errors in the text. This not my rental agreemetn, but in the "summary" box it showed this: "No Smoking
Check in on arrival date after noon
Check out on departure date 10:00a. "
So basically at this point it would seem my entire summers worth of bookings have only seen that text and never saw the uploaded rental agreement? Is there any way for you to check and see if the rental agreement is there? Is there a way to make it "stick" or can I verify it's there without have to go back and look at every booking?
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Hi Shannon: It looks like this issue has been addressed in the last release. Can you confirm? I noticed that I now have a Rental Agreement tab in the dashboard that allows me to upload a file, which I did. When I went to do a test booking the Rental Agreement was already loaded. This is what I would expect. If I understand the behavior correctly (uoload once and pre-populate for all subsequent bookings), this is one major issue resolved for me. thx
This worked from the iPad App. I tried FireFox and Internet Explorer on Windows 7 and I was prompted to "Upload Rental Agreement" each time I used "Book It". I'll try again later in case it didn't recognize the recent upload, but I'm concerned that this feature isn't working correctly.
This feature is not working correctly. I uploaded a new agreement and tested again. I confirmed this by checking in "Settings / Rental Terms and Agreement". The option I get is "Remove this Agreement", so I know the agreement has been uploaded. When I use the iPad App to "Book It", the app says that no rental agreement has been uploaded. In IE or FF, I am prompted to upload an agreement.
Shannon: I used the iPad App to "Book It" and the Rental Agreement did get attached to the booking, but I noticed a problem. The text message that has the summary of the PDF document never gets displayed to the user. They only see the PDF file. Can you have someone look into this? If I don;t attach a file, I'm guessing the user would see the text message, but the instructions imply that they will see both.
Thanks for the help,
Thanks for the update. I would be happy test, except that the Rental Agreement process is completely broken for me. It worked once, but has bever worked after I uploaded a new version of the agreement. I posted questions here: http://community.homeaway.com/message/32957#32957 . Can you check one of your test accounts to confirm that revising a rental agreement doesn't break anything? If it works in your test, I will contact Tech Supp to troubleshoot my configuration.
Sorry, one more suggestion on the Rental Agreement. Users should not be able to select the box saying that they agree to the agreement, unless they have actually opened the attachment. NO ONE reads the agreement. My agreement has the address on it. After the first five bookings using the Rental Agreement in a PDF, I had five emails asking for the address. Now, after they send payment, I send them an email thanking them for the payment, and in tell then that in case they missed it on the agreement, the address is XX and check-in/out times are XX. thx
- Regarding the Rental Agreement Upload issue - our product developers are aware and are working to resolve it as soon as possible..
- I will address your other concerns from "Re: Rates not showing/calculating correctly", momentarily.
Hi Alex - anything yet from the product developers? This feature is still not working - I have uploaded my rental agreement several (at least 10) times over the past 6 months or so and it will stick through a couple reservations and then fall out of the system...is homeaway still working on a solution? - it would be great if the rental agreements would "stick" once uploaded - especially when trying to set up reservations through the iPhone app. Each time my rental agreement falls out of the system, I am unable to make reservations using my phone....I have to go back to my computer to re-upload the rental agreement...it is often much more convenient to set up a reservation immediately using the app instead of waiting until a get back to a computer to do it (and possibly losing a booking because of the delay).
Alex - regarding the following comment you made back in June "Regarding the Rental Agreement Upload issue - our product developers are aware and are working to resolve it as soon as possible.." are your developers still working on a fix for this issue?
Hi Shannon - please see my comment below from a few months ago....I have commented a couple times in the forum without response from Homeaway and I have also taken the time to respond to your recent mobile app survey regarding this issue and have never gotten a response from Homeaway. My rental agreements are still falling out of the system after a couple uses. Very frustrating to have to re-upload constantly. Is homeaway working on a fix to this known issue? Tried calling customer support but no answer at 11:30am EST. I would appreciate a response.
my question in this forum from July:
"anything yet from the product developers? This feature is still not working - I have uploaded my rental agreement several (at least 10) times over the past 6 months or so and it will stick through a couple reservations and then fall out of the system...is homeaway still working on a solution? - it would be great if the rental agreements would "stick" once uploaded - especially when trying to set up reservations through the iPhone app. Each time my rental agreement falls out of the system, I am unable to make reservations using my phone....I have to go back to my computer to re-upload the rental agreement...it is often much more convenient to set up a reservation immediately using the app instead of waiting until a get back to a computer to do it (and possibly losing a booking because of the delay). "
I was just told that a fix is going out for this issue by the end of today! Let me know if you continue to experience problems from tomorrow on.
Hi Beth - thank you for your reply
This issue is not yet resolved. I have had to upload my rental agreement twice since the fix was made....just had to upload it again because it fell out of the system. Please have this addressed as soon as possible. Is there any way your developers could check the system on a test account?
To recap - the rental agreement will upload properly and stay in the system for a little while but it eventually falls out after a week or two - possibly a little longer. This makes it impossible to make a reservation and send an invoice with rental agreement attached using the mobile app...I have to return to a computer in order to upload the rental agreement again (rental agreements can't be uploaded using the app). Thanks! Ryan