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2929 Views 16 Replies Latest reply: Sep 18, 2012 8:34 AM by sunseared77 RSS
New Member
timothy.young
2 posts since
Apr 30, 2011
Currently Being Moderated

Apr 6, 2012 9:10 AM

Uploading a Rental Agreement Concerns?

I read somewhere in one of these forums that some discovered their rental agreement was not "sticking" when they uploaded it. In other words it uploaded the first time, but in subsequent bookings the rental agreement was not attached. I uploaded mine once and have since been booking people, getting confirmations that they have check to box to agree to my rental agreement, but how do I know that are actually getting it. I don't seem to see anywhere where you can verify that one is uploaded, viewable or editable? (Sorry that's no likely a real work).

Tags: rental, agreement, uploading
  • New Member
    drewtyler
    1 posts since
    Apr 10, 2012
    Currently Being Moderated
    Apr 10, 2012 12:19 AM (in response to timothy.young)
    Re: Uploading a Rental Agreement Concerns?

    Well, financially speaking, breaking a rental agreement can be quite painful. However, it is possible to manage breaking a lease so that the majority of the fire is avoided. There is another way to break a lease with only a minimal penalty. One should exercise early termination clause because not all rental contracts have this. Begging can be helpful too, because landlords are also human. It is always good to explain every detail that may cause you to break your lease and don’t pull emotional punches. Find out how today. Source for this article: How to break a lease with little or no penalty.

  • shannon.martin HomeAway Employee
    shannon.martin
    221 posts since
    Feb 23, 2011
    Currently Being Moderated
    Apr 12, 2012 12:28 PM (in response to timothy.young)
    Re: Uploading a Rental Agreement Concerns?

    Hi Timothy,

     

    There actually is a way to check what rental agreement your travelers agreed to.

     

    From ReservationManager, click on the inquiry and click the Inquiry you want to view.  Click the Payment Details tab.

     

    On any of the payment requests, there is a link for "Traveler View".  Click that link.

     

    When it opens, there is a link in the upper right corner where you can see the Rental Agreement information they agreed to:

     

    rentalagreement.jpg

     

    From there you can download the pdf that you uploaded.

     

    Hope this helps!

    Shannon

    • New Member
      timothy.young
      2 posts since
      Apr 30, 2011
      Currently Being Moderated
      Apr 12, 2012 12:48 PM (in response to shannon.martin)
      Re: Uploading a Rental Agreement Concerns?

      Shannon:

      Thank you for your reply. As I feared, my rental agreement was not there. I uploaded it once. But then I ready on your web site community board that some where having problems getting the rental agreements to "stick"....meaning they would upload them, but the next time they sent out invoices, they were no longer there. Also, when I looked at what was there, there were errors in the text. This not my rental agreemetn, but in the "summary" box it showed this: "No Smoking
No Pets
No Exceptions
Check in on arrival date after noon
Check out on departure date 10:00a. "

       

      So basically at this point it would seem my entire summers worth of bookings have only seen that text and never saw the uploaded rental agreement? Is there any way for you to check and see if the rental agreement is there? Is there a way to make it "stick" or can I verify it's there without have to go back and look at every booking?

       

      With kind regards,

      Timothy Fitzgerald Young

      President/Chef

      Food For Thought

       

      Please Follow RUN ACROSS PALESTINE. The run has ended, but is not over. You can still help us help Palestinian farmers.

      http://www.facebook.com/RunAcrossPalestine

       

      timothy@foodforthought.net

      www.foodforthought.net

       

      t: 231-326-5444

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      CONFIDENTIALITY NOTICE: This email and any attachments it may contain is

      confidential. If you are not the named recipient, please notify Timothy Young (or other sender) immediately.  Please delete this message without using or disclosing the contents for any reason.  Thank you.

    • scottr Contributor
      scottr
      154 posts since
      Aug 14, 2012
      Currently Being Moderated
      Sep 6, 2012 5:44 PM (in response to shannon.martin)
      Re: Uploading a Rental Agreement Concerns?

      Hi Shannon:  It looks like this issue has been addressed in the last release. Can you confirm?  I noticed that I now have a Rental Agreement tab in the dashboard that allows me to upload a file, which I did.  When I went to do a test booking the Rental Agreement was already loaded.  This is what I would expect.  If I understand the behavior correctly (uoload once and pre-populate for all subsequent bookings), this is one major issue resolved for me.  thx

      Scott

    • scottr Contributor
      scottr
      154 posts since
      Aug 14, 2012
      Currently Being Moderated
      Sep 6, 2012 6:16 PM (in response to shannon.martin)
      Re: Uploading a Rental Agreement Concerns?

      Shannon:  I used the iPad App to "Book It" and the Rental Agreement did get attached to the booking, but I noticed a problem.  The text message that has the summary of the PDF document never gets displayed to the user.  They only see the PDF file.  Can you have someone look into this?  If I don;t attach a file, I'm guessing the user would see the text message, but the instructions imply that they will see both.

      Thanks for the help,
      Scott

    • scottr Contributor
      scottr
      154 posts since
      Aug 14, 2012
      Currently Being Moderated
      Sep 6, 2012 6:24 PM (in response to shannon.martin)
      Re: Uploading a Rental Agreement Concerns?

      Sorry, one more suggestion on the Rental Agreement.  Users should not be able to select the box saying that they agree to the agreement, unless they have actually opened the attachment.  NO ONE reads the agreement.  My agreement has the address on it.  After the first five bookings using the Rental Agreement in a PDF, I had five emails asking for the address.  Now, after they send payment, I send them an email thanking them for the payment, and in tell then that in case they missed it on the agreement, the address is XX and check-in/out times are XX.  thx

      Scott

      • sunseared77 HomeAway Employee
        sunseared77
        38 posts since
        Jun 25, 2012
        Currently Being Moderated
        Sep 18, 2012 8:34 AM (in response to scottr)
        Re: Uploading a Rental Agreement Concerns?

        scottr,

         

        - Regarding your suggestion of requiring the Traveler to, at least, open the Rental Agreement before being able to check off the "I have read and agree with the "Rental Agreement", "Privacy Policy" and the "Terms and Conditions" of the site. Certain policy restrictions may apply," Box - I will pass this along to see if that is an enhancement we could create and implement. A thoughtful idea - keep the suggestions coming!

         

        - Regarding the Rental Agreement Upload issue - our product developers are aware and are working to resolve it as soon as possible..

         

        - I will address your other concerns from "Re: Rates not showing/calculating correctly", momentarily.

         

        Best Regards,

        Alex

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