As owners and managers, I think that we need to take matters into our own hands. For any number of reasons, it is best to not involve this company in this process. There are several ways (and others you may have) to do this:
start a private discussion group on facebook, by invitation from the administrator of the group using the owners and managers email address and telephone number as a check on the person to be invited. We could then have a rating system of the problem occupants. 1-10 1-2 being will not rent and going up from there. That is really all that is needed with the owners contacting each other for further information. I have no idea how to set this up and keep a running list in these posts. I am sure there is one of us who knows how to set it up
or, keeping a running list maintained by one or several owners where an owners or manager can inquire. That is difficult but at least we would have a list.
There is absolutely no reason why we owners and mangers of homes should be flying blind on this thing with problem renters.
We have one in-house. A DNR (Do Not Rent) list we share with other property managers in our area. Great idea to have one here. We just lost thousands of dollars on a booking because Homeaway and Yapstone did not support cancellation policies nor did they warn us that guests MUST initial each line item on an agreement.
Guest was able to deny the credit card charge after they had stayed at the home. We spent hours with our defense but in the end, we lost. Guest stayed for free and ripped us off, intentionally.
Great idea to have this group/list off site on facebook, yahoo group, etc. Would love to hear from someone who has set up a group and would be able to help us get this started. I have several names to add to the list!