I found a property in the Dominican Republic through VRBO and the owner has requested the deposit throught Western Union. I am worried about this, and understand I cannot get the rental guarantee if I make the payment this way. Any advice?
Dear all, I was sent an email yesterday from VRBO simply telling me that an inquiry was sent to a property in London and the account of this property was hacked, so the were telling me that they have great concerns that a safe issue regarding this could jeopardy my trip and advise not go on and instead go to the page again and submit again the inquiry.
But this was done 10 days after I made the inquiry. And it was too late because a payment was made already, via bank transfer. In the email VRBO sent me, no reply email was given, no phone number was given, showing they don't care much about the travellers.
I phoned the owner and he confirmed I was a victim. I sent an email, yesterday, to VRBO and they did not reply me. Given how serious is this issue that jeopardy the entire system, I really expect more attention from VRBO to solve this problem.
So, I warn all travellers NOT to trust in the system, while they don't give all the guarantee of safety system.
I’m so sorry to hear about this unfortunate situation. I’ve looked into your case and see that you have already been in contact with our Trust and Security department. It appears the owner’s email account was compromised, through some form of phishing, not their HomeAway.com or VRBO.com account.
Although you did purchase the HomeAway Carefree Rental Guarantee, at this time it does not protect against phishing. I do see your registration fee was refunded since we were unable to reimburse you for your losses.