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Hello. I am so glad for these forums. I am new to this business. One of the major concerns that I have is providing address to renters without a confirmed reservation. I am concerned that too many people having the address of a fully furnished empty home is a major invitation to thieves. I currently have a vacation rental home in Tallahassee. I have been contacted by a number of renters that have requested my address so that friends that they have in the area can go by and look at the house. When I refuse I do not hear from them again. I am very skeptical about beginning this practice. I was wondering if anyone has had any such problems or am I just being paranoid. I have heard of people using photos from legitimate websites and promoting themselves as the owners. Help
We rarely get requests like this, but have on occasion. If you have detailed pictures and property information on the listing then people should not have to drive by and preview or walk-through the property. It is probably not wise to let strangers into the property so you may need to have a cleaner or on-site manager do a walk through...or install some kind of home security system that could be activated when the property is not being rented.
Murdock Vacation Rentals
Murdock Vacation Rentals
"A better way to stay"
Phone (801) 382-7730 Fax (801) 705-3777
PO Box 998, Pleasant Grove, UT, 84062
4bd Ko Olina, HI | 3bd Ko Olina, HI| 3bd Midway, UT
I too think this is a safety issue- not just for your property, but your guests also.
I've had a few similar requests and have turned them down. One person found my home from the map (and picture of the outside of the house) and actually knocked on the door and wanted to see inside WHILE I HAD RENTERS IN! Lucky for me, the guests were return renters & they called me to ask what to do. Of course, I apologized and told them to refuse.
Another time, one wanted to come into the house and sit on the furniture in the den- to see if her father would be comfortable while he watched TV!
Needless to say, I did not respond to further inquiries from these people- just said my place wouldn't work for them..
One thing I have done is create a short Youtube video of my house. If, after talking with the prospective renter and finding out how serious they really are, I send them the link. It's been a very succesful marketing tool ( and saves my $$ on how many photos I have to pay for on VRBO). I used Photo Story to create it from snapshots -- fun and easy!
Do these people go ask for a tour of a hotel room they'd reserve? I doubt it.
I am having a request of this nature this week by a local prospect who will be having family from out of town and may need a house like mine. She wants to see if the sleeping set up will accomodate her needs. I don't want to give out my address. My property description has extensive pictures and detail about sleeping conditions. Can anyone suggest a response that may not put them off if they are really interested?
Just be firm and polite, and explain that for the security of your guests and your property, you simply never provide the address until you have received a signed contract and deposit. Explain that you would be happy to discuss any issues over the phone. If this is someone who is really interested in renting - and someone you would be inclined to have as a guest in your house - she should understand. Otherwise, I would pass.
I followed your advise and it went well, she is still interested and I got
to know more of her needs also. Thank you! I really appreciate this group's