ig867sr,

Could you please provide me with your HomeAway Property Number.  I would like to contact you to discuss and troubleshoot this issue.

We certainly want to get you squared away as soon as possible.

I look forward to speaking with.

Best Regards,

Alex

The new system sucks, I had to resort to posting my rates in the description area, when I look at other listings most are still on the old system. Im sure most wont like this when they next make any changes to their listing

I too have been very frustrated with this new rate form feature.  I would prefer we have the option to display the textual rate information in a free format allowing us to display to potential renters the specifics of our unit rates and policies.  When I first started using VRBO I was able to use the free format text boxes.  Once I signed up for Reservation Manager I was forced to enter the rates in the forms and there are quite a few short comings with this method.  I also have the Hawaii State requirement to show our Tax ID# on the site.  I have had to resort to putting my previous textual rate information with Tax Id at the end of the description of our unit.  It would be great if we could have that option put back in service and display at the top of the rate form itself.

Here's a TIP if you think you've lost the textual rate information, I found a way to get to display for copy and paste purposes.  When you are in Edit Listing and you go into the Preview Listing mode, click on the Rates tab and the textual rate information is there in display mode only.  You can highlight it and Ctrl-C to copy and paste into your description text box if you wish.

We also lost the rate summary text box where I could display the low and the high rate range that would show up in searches.  Now all that shows is the high rate and I've noticed my inquiries have dwindled ever since I signed up with Reservation Manager and the new rate forms are displayed on my site.

I would be happy to volunteer as a user representative to help the VRBO / HA programmers to make these new features more customer / user friendly.

Roxi3 said it all. The upgrade damaged the sites of  VRBO owners that attempted to edit their rates. Our rates no longer show or calculate correctly on our site, which misleads travelers. We have expended way too many hours trying to fix this, and our patience is wearing very thin. There is no place to change the values, no place for weekly or monthly rates for Seasonal Rates, and no place for changing values on the search page. The changes that we make on the poorly designed owner dashboard won't even transfer to our VRBO site. Customer service has not responded to any of our requests for help.

When we first signed up for VRBO, it was easy to enter information for weekly and monthly rates; this new format is awful and that is what has caused problems for owners like us that signed up for Reservation Manager. Most travelers are looking for weekly or monthly rentals, not nightly. And most property owners want to provide weekly or monthly rentals, not nightly.

Apparently VRBO and HomeAway are more responsive to  travelers than they are to their customers, the property owners that pay for  the listings.

Please allow me to begin by saying that this is Home Away, this is not HOTEL AWAY, and I say this becasue when I called customer service regarding rate calculation, they stated that Hotels base their base rates on a nightly basis.  Considering I am renting out my home and the minumum stay is 1 week, which by the way, is actually 6 nights and 7 days, failure on your behalf to provide a weekly tab with a rate is just beyond my comprehension.  This matter should be corrected immediately if not expediently.  I have just paid you $350.00 for a listing that I had no idea I would not be able to enter 1 week, 2 week, 3 week, and one month rates.  There is absolutely no way for me to enter these rates in according to the current structure.   I only have 3 choices - 7 days and then, with the the other two choices,  I must decide how to break up the three remaining weeks in the month.  In reality, none of the rates presented in my ad are accurate except the weekly rate.  No matter how you slice it, two of the weeks out of a one month period must be listed at the same rate because you are only given 3 choices, not 4.  I for one, as a new customer, am infuriated!  You must take into consideration people who rent out their properties on a weekly basis and allow them to provide discounts at the 2nd, 3rd, and 4th weeks of a month. As it stands now in my ad, it appears renters will not recieve a discount until the three week period - and that is simply not acceptable!

Hi Everyone -

While we continue to make improvements to the functionality, I want you to be aware of a new resouce in the Toolkit which includes instructions for common rates scenarios, details on how quotable rates are displayed in search results and on your listing, as well as instructional videos, and links to FAQs.

HomeAway Quotable Rates Toolkit

VRBO Quotable Rates Toolkit

I hope you find this additional information helpful and thank you for your continued feedback on quotable rates.

Regards,

Patrick