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15620 Views 72 Replies Latest reply: Oct 30, 2012 9:22 AM by shannon.martin RSS
New Member 3 posts since
Aug 22, 2012
Currently Being Moderated

Aug 22, 2012 10:09 AM

More Homeaway website problems

Does anyone else have this problem:  every time I click on 'inquiry details' on the inquiries page, I get booted off the website and taken back to the login page.  I cannot look at inquiry details, nor can I respond to them through the Homeaway website.

  • Active Contributor 295 posts since
    Jun 9, 2011
    Currently Being Moderated
    Aug 22, 2012 10:47 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    Mine is ok. It’s not universally experienced. Seems like a browser issue. Try clearing cookies and cache (and all browsing history).

  • carl2860 Contributor 49 posts since
    Jul 22, 2011
    Currently Being Moderated
    Aug 23, 2012 8:56 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    They have been having issue for the past month, maybe since they had a major upgrade. I am back again when I attempt to go into dashboard area's I get the famous "Sand Castle" message.  Wonder up their true uptime metrics looks like?

  • New Member 19 posts since
    Dec 14, 2011
    Currently Being Moderated
    Aug 29, 2012 10:36 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    And now today it is down again. Seems there are more mornings it is down than up. I've also been trying to contact PM Customer Service to add a listing and renew a listing. Eventually I get to the "leave a message" part. I've left messages there before. Have never once had a call returned.

     

    HA needs a customer service re-vamp. My new listing home owner wants to forego HA and list with FlipKey if HA can't answer the phone or return a call.

  • New Member 2 posts since
    Aug 29, 2012
    Currently Being Moderated
    Aug 29, 2012 10:46 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    We are experiencing the same issues on VRBO.com.  I have inquiries that I need to respond to and I can't get to them.  This is not right!!!  HomeAway is costing us rentals by not being able to respond.  I am seriously thinking about leaving HA.

  • New Member 2 posts since
    Aug 29, 2012
    Currently Being Moderated
    Aug 29, 2012 10:59 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    Yesterday I could not access the date fields to enter new reservations.  Today, I cannot view my existing reservations, and none of my photos appear.  I have complained on several occasions about the consistent number of bugs and extremely poor QA/QC on this site.....they need a new director of development.    Unfortunately, HA gets the most traffic of those I use.

  • gatorwayne New Member 2 posts since
    Feb 24, 2011
    Currently Being Moderated
    Aug 29, 2012 3:09 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    Home away and vacation rentals both produce high-quality leads however the computer problems that both companies are experiencing cost owners potential rental income and renters have a bad experience in locating a property. The problems seem to be getting worse instead of better, and if they continue on the current track we may all be out of business in the near future.

  • Contributor 58 posts since
    Aug 23, 2011
    Currently Being Moderated
    Aug 29, 2012 3:18 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    Homeaway/VRBO must have had a major defection in their IT department. I mean, this site is pretty basic and they can't seem to keep it up for an hour at a time! Gonna send them a prescription for Viagra...maybe that will help : )

  • travis HomeAway Employee 325 posts since
    May 2, 2011
    Currently Being Moderated
    Aug 30, 2012 12:15 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    Hi everyone,

    I just wanted to let you know that we are experiencing some issues with the dashboard. You can read more about it in this discussion.

     

    Travis

    • msdebj Senior Contributor 1,362 posts since
      May 25, 2011
      Currently Being Moderated
      Aug 30, 2012 4:56 PM (in response to travis)
      Re: More Homeaway website problems

      As crazy as it sounds, I think all advertisers should log in each day, see if their ads, etc. are compromised, document the "lost time", and then deduct that from their annual dues/billing due date.

       

      I will not pay any organization my hard earned money that has negative impacts to my contract agreement.

       

      Your IT Department can't get it right? NOT my fault. I purchased a product, and you are unable to deliver your product., as agreed upon.

       

      Period.

      debj

    • cruisingal2 Contributor 70 posts since
      Aug 7, 2011
      Currently Being Moderated
      Sep 13, 2012 11:42 AM (in response to travis)
      Re: More Homeaway website problems

      My property isn't even showing on my account today (this has happened once before in the last 6 months), therefore, there is nothing else that will pop up.  I have reported this along with about 3 other problems I am having via an email. to VRBO  The problems seem to be escalating.

      • New Member 7 posts since
        Jun 16, 2012
        Currently Being Moderated
        Sep 13, 2012 1:06 PM (in response to cruisingal2)
        Re: More Homeaway website problems

        my issues from the last few days of August, not being able to do inquiries

        without getting the "under maintenance" message, have resolved and all is

        well thus far.

        • cruisingal2 Contributor 70 posts since
          Aug 7, 2011
          Currently Being Moderated
          Sep 13, 2012 2:06 PM (in response to dafa7177)
          Re: More Homeaway website problems

          OK, I just got a notification on my smartphone, which is now my ONLY lifeline to my rental inquiries.  The VRBO system is no longer sending an email to my Yahoo account, nor does my property exisit on my owners page, but, thank goodness, it is still showing to the public.  Thank goodness I have a phone number to call the most recent 2 rental request.  Because my property is not showing up, it says that I need to select a property from the list.... well my one and only property is not listed there.  I hope that these problems are resolved SOON!

        • cruisingal2 Contributor 70 posts since
          Aug 7, 2011
          Currently Being Moderated
          Sep 13, 2012 3:07 PM (in response to dafa7177)
          Re: More Homeaway website problems

          I also have no way of invoicing for a credit card payment now.  I have 3 inquiries right now that I am dealing with.  Not sure what I will do as they are for dates in the next month which I normally collect the total if less than 45 days.  If they want to pay by credit card, and I prefer this method if between 2-5 weeks before arrival, I won't be able to do that now.  Sigh.......

    • cruisingal2 Contributor 70 posts since
      Aug 7, 2011
      Currently Being Moderated
      Sep 14, 2012 12:08 PM (in response to travis)
      Re: More Homeaway website problems

      After many emails to VRBO and problems over the last week, I am happy to report that a phone call today, to a friendly lady there, resolved my issues.  It required me to change my log-in to another email address and new password, and this fixed a very perplexing problem that no one else was able to resolve.  I made sure in my settings that the email notifications would go to the email address of my choice.  However, because my property wasn't showing up on my owner's page at all, it was necessary to talk with someone there in order to resolve the problem.

  • New Member 2 posts since
    Aug 31, 2012
    Currently Being Moderated
    Aug 31, 2012 1:54 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    hi, I'm new to VRBO, and at first i was awed by all the features, but in the last week, I too have experienced agonizingly slow, glitchy problems with the website, nearly blowing it with new renters.  It does seem antiquated. But mostly i'm really upset with funds for a February rental being held in "escrow" until the renters' move-in.  I have asked why they are doing this since i have excellent credit -- no response, just some curt "it will be considered within the year."  i'm not happy with this at all.  And, I don't like what I'm reading here on the community pages -- this does not seem like a good omen, and i'm concerned that this company will cave if they don't clean up their proverbial act.  It has felt weird from the beginning.  Confused by HomeAway and VRBO -- not sure who is responding to my complaints. 

    • crescentbeach4u Community All-Star 865 posts since
      Sep 10, 2011
      Currently Being Moderated
      Aug 31, 2012 6:52 AM (in response to clo123)
      Re: More Homeaway website problems

      Most normal technology companies out there will do beta testing away from the actual site until performance and expectations are met.  More savvy ones will interact with their customer base (beta users, test users) to find what works best for both, gather ideas, test them and plan for implementation on their next release.  It appears that HA/VRBO is using our live site and hence you have all the problems.  It also appears that VRBO technology officer has not been replaced or quit so things are status quo within the management team.  With this in mind I believe that what we see is what we will continue to get until all changes have been implemented and quirks fixed.   I believe things will settle down and get better and then in about a year from now marketing will force one platform, one name for both HA and VRBO.  The bundling feature provides a glimpse that this is already happening.  Then we will see a new round of issues.  But bigger is better for me personally and I believe this is where their marketing scope is headed anyway. 

       

      Maybe the best thing we should do is to bombard the Feedback tab on the right side of each page as this creates tickets.    

       

      I really enjoy RM with all of its features (when it works)!.

    • travis HomeAway Employee 325 posts since
      May 2, 2011
      Currently Being Moderated
      Aug 31, 2012 9:44 AM (in response to clo123)
      Re: More Homeaway website problems

      Hi clo123,

      If you have any questions about accepting online payments with ReservationManager, I encourage you to join the ReservationManager Feedback group. You'll have the chance to connect directly with the product line team and they can tell you more about specific features.

      You might also find the ReservationManager User Guide useful.

       

      Travis

    • New Member 2 posts since
      Aug 29, 2012
      Currently Being Moderated
      Aug 31, 2012 10:34 AM (in response to clo123)
      Re: More Homeaway website problems

      I recommend that you consider using Payment Processing Inc (PPI), aka PayPros,  for you credit card and check processing.  It is a secure site, with lower fees than PayPal, and they do not hold any fund...none...unlike PPAL and VRBO.  Google PayPros.   Relative to HA and VRBO, I do all of my activity on HA and only use VRBO to filter the initial requests.  I always respond directly to the client, NOT through the HA or VRBO site.  This has been a clean process, although HA's programming issues have been a nightmare.  I advised them to fire the summer interns running their IT dept and hire some real developers.

  • island4 Contributor 33 posts since
    Jun 5, 2012
    Currently Being Moderated
    Aug 31, 2012 12:52 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    I like your idea, debj.  Anyone else having this problem?  Since becoming a member in March, under "rental types" the number of homes in my area have consistantly been at 11-12, placing me on page 1 of 1.  Four days ago, the number jumped to 24, the next day to 81 and since yesterday up to 113.  All the listings dumped in the house section are condos.  This has pushed my house to page 4 of 4.  I reported the problem in an e-mail the first 2 days, and a phone call yesterday. Still no resolution.  Inquiries have been severely impacted!,

  • carl2860 Contributor 49 posts since
    Jul 22, 2011
    Currently Being Moderated
    Sep 3, 2012 8:15 AM (in response to duplexonninth1)
    Re: More Homeaway website problems

    All seem to be working fine but on Sunday sometime I had two Payment requests from two "Book It" requests just vanish, I saw them there on Sunday mid-afternoon but on Sunday evening they were gone. Maybe they had to perform a restore from earler.

  • New Member 5 posts since
    May 7, 2012
    Currently Being Moderated
    Sep 17, 2012 3:23 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    I have observed numerous issues with VRBO over the past 2 weeks and it is clear that the site has been unstable and fallen back to an earlier image. Currently my properties are showing that they need to be renewed. This is the case with 1 but not the other according to the 60 day rule. I keep metrics on inquiries and conversion rates, and all I can say is that there have been no inquiries for almost 2 weeks which is unknown. I have seen that 1 property has been missing on searches. One time I saw a semi-translated page (into Portuguese) alongside the English version. I am seriously concerned and would like to see the Community communicated with by the guys doing the really difficult conversion and migration project come clean and let us know when we can expect a stable platform.

    • cruisingal2 Contributor 70 posts since
      Aug 7, 2011
      Currently Being Moderated
      Sep 17, 2012 3:47 PM (in response to louisedcb)
      Re: More Homeaway website problems

      With the many problems that I had, if I hadn't hadn't had a smart phone (which I just purchased 2 months ago) I would not have known about the 5 inquiries in 2 days resulting in a rental on one, and still waiting to hear on the others I was able to respond to.  I have notifications set up in my owner's page to notify me on my smart phone.  That is the only place that I was able to get their information so I could contact them as well to give them rates and details.  My property wasn't even showing up on my owner's page, so there was nothing to look at or manipulate.  Yesterday and today, I am having the same problem you are having (after my problems were resolved on Friday).  When I click on my reservations, it kicks me back out to the main VRBO page to log on again.  Also, my page views for the last 2 months aren't showing and reverted back to the same "total' for the other months... so no way to know that info.

    • New Member 7 posts since
      Jun 16, 2012
      Currently Being Moderated
      Sep 17, 2012 4:07 PM (in response to louisedcb)
      Re: More Homeaway website problems

      I too, have had a real slow down in inquiries, and this is time of year I

      expect a lot for the fall and Thanksgiving and Christmas.... I think I have

      had one inquiry in 2 weeks and that is not normal, even if they do not

      convert to rentals...

  • cruisingal2 Contributor 70 posts since
    Aug 7, 2011
    Currently Being Moderated
    Sep 17, 2012 3:40 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    I started having this problem yesterday.  I have had 4 other problems over the last week and half and got those problems resolved by them resetting my email (new email address) and password.  Just got off the phone and they are sending it over to the tech people.

  • New Member 10 posts since
    Apr 28, 2012
    Currently Being Moderated
    Oct 26, 2012 12:42 PM (in response to duplexonninth1)
    Re: More Homeaway website problems

    I haven't had that problem, but since yesterday, there is no calendar.  What is up with that?  What is going on with all of these problems lately?  I can't enter a reservation into my calendar and guests cannon view my calendars.  I did email the homeaway site yesterday, but haven't had any response yet.  Anyone else having that problem?

    • shannon.martin Contributor 221 posts since
      Feb 23, 2011
      Currently Being Moderated
      Oct 26, 2012 4:44 PM (in response to asilmot123)
      Re: More Homeaway website problems

      Hi asilmot123,

       

      It looks like the calendar you are referring to is actually your calendar on HAConnect (a legacy free service that evolved from Rentors.org) and not the ones on your HomeAway (paid) listing.  I've sent your issue to our technical team to find out the status of that service.

       

      Your owner dashboard does show all of your HA and VRBO listings on one page, so that is probably a better viewing option for you going forward than HAConnect. If all of your listings are not showing up, let us know and we'll get them connected on there for you.

       

      Regards,

      Shannon

    • shannon.martin Contributor 221 posts since
      Feb 23, 2011
      Currently Being Moderated
      Oct 30, 2012 9:22 AM (in response to asilmot123)
      Re: More Homeaway website problems

      Hi asilmot123,

       

      Our developers have been unable to reproduce the problem you reported - is it still happening on your end?

       

      Thanks,
      Shannon

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