I am considering swigging to Flipkey also!  System down three times in one week during peek inquiry times is ridiculous!!  When someone finally answers the call they just apologize for the inconvenience. 

i was getting many inquiries /day for this upcoming weekend, i can't get on to give quote and they cannot see pictures of the house, this is very untimely.

Apparently HA/VRBO doesn't translate that into lost income on their side. For what it cost us to advertise here, you'd think they could hire knowledgeable professionals.

As crazy as it sounds, I think all advertisers should log in each day, see if their ads, etc. are compromised, document the "lost time", and then deduct that from their annual dues/billing due date.

I will not pay any organization my hard earned money that has negative impacts to my contract agreement.

Your IT Department can't get it right? NOT my fault. I purchased a product, and you are unable to deliver your product., as agreed upon.

Period.

debj

After many emails to VRBO and problems over the last week, I am happy to report that a phone call today, to a friendly lady there, resolved my issues.  It required me to change my log-in to another email address and new password, and this fixed a very perplexing problem that no one else was able to resolve.  I made sure in my settings that the email notifications would go to the email address of my choice.  However, because my property wasn't showing up on my owner's page at all, it was necessary to talk with someone there in order to resolve the problem.

Most normal technology companies out there will do beta testing away from the actual site until performance and expectations are met.  More savvy ones will interact with their customer base (beta users, test users) to find what works best for both, gather ideas, test them and plan for implementation on their next release.  It appears that HA/VRBO is using our live site and hence you have all the problems.  It also appears that VRBO technology officer has not been replaced or quit so things are status quo within the management team.  With this in mind I believe that what we see is what we will continue to get until all changes have been implemented and quirks fixed.   I believe things will settle down and get better and then in about a year from now marketing will force one platform, one name for both HA and VRBO.  The bundling feature provides a glimpse that this is already happening.  Then we will see a new round of issues.  But bigger is better for me personally and I believe this is where their marketing scope is headed anyway. 

Maybe the best thing we should do is to bombard the Feedback tab on the right side of each page as this creates tickets.    

I really enjoy RM with all of its features (when it works)!.

I recommend that you consider using Payment Processing Inc (PPI), aka PayPros,  for you credit card and check processing.  It is a secure site, with lower fees than PayPal, and they do not hold any fund...none...unlike PPAL and VRBO.  Google PayPros.   Relative to HA and VRBO, I do all of my activity on HA and only use VRBO to filter the initial requests.  I always respond directly to the client, NOT through the HA or VRBO site.  This has been a clean process, although HA's programming issues have been a nightmare.  I advised them to fire the summer interns running their IT dept and hire some real developers.

With the many problems that I had, if I hadn't hadn't had a smart phone (which I just purchased 2 months ago) I would not have known about the 5 inquiries in 2 days resulting in a rental on one, and still waiting to hear on the others I was able to respond to.  I have notifications set up in my owner's page to notify me on my smart phone.  That is the only place that I was able to get their information so I could contact them as well to give them rates and details.  My property wasn't even showing up on my owner's page, so there was nothing to look at or manipulate.  Yesterday and today, I am having the same problem you are having (after my problems were resolved on Friday).  When I click on my reservations, it kicks me back out to the main VRBO page to log on again.  Also, my page views for the last 2 months aren't showing and reverted back to the same "total' for the other months... so no way to know that info.

Hi asilmot123,

It looks like the calendar you are referring to is actually your calendar on HAConnect (a legacy free service that evolved from Rentors.org) and not the ones on your HomeAway (paid) listing.  I've sent your issue to our technical team to find out the status of that service.

Your owner dashboard does show all of your HA and VRBO listings on one page, so that is probably a better viewing option for you going forward than HAConnect. If all of your listings are not showing up, let us know and we'll get them connected on there for you.

Regards,

Shannon