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6404 Views 20 Replies Latest reply: Sep 17, 2012 9:16 AM by chicbyclare RSS Branched to a new discussion.
Contributor 233 posts since
Dec 26, 2011
Currently Being Moderated

Aug 10, 2012 11:02 PM

More issues due to website changes!

In just the last hour, more changes have appeared on the VRBO website.  Now the calendar dates are spread across the page under each listing by city.  My dates defaulted to November 27 to December 27, without any date input on my part.  The dates are only indicated at the top of the city listing page, and so the user assumes that the dates indicated at each listing are for the current month, so they are showing availability when in fact the current month is likely already booked.  What a mess they have created due to not thoroughly testing their changes.  Lets "help" vrbo to identify all of the issues so that they can "fix" or should I say "improve" them?

  • sage Community All-Star 966 posts since
    Jul 4, 2012
    Currently Being Moderated
    Aug 11, 2012 1:03 AM (in response to dbmeyer)
    Re: More issues due to website changes!

    I'm afraid I don't understand what you are describing.  When I look, what I see is

    zibb.jpg

    No dates at all, and guaranteed to befuddle anyoneone who wants to search availability by date.

     

    Since I think your idea of a central repository of issues is valid, I'll throw out the top issues I have seen:

    • Anyone wanting to browse by location sees less information for each listing (most offensive is the lack of distinguishing owner operated from property managers) and that person must scroll more to see the same number of listings (perhaps a deliberate tactic to disadvantage listings that are not paying for the highest level).
    • Listing description pages have more blank space, poorly using the screen and requiring more scrolling to get through the listing (it appears they have sized the layout to fit a 900 pixel wide screen; whoever heard of a 900 pixel wide screen?  Almost all monitors in use are at least 1280 pixels wide.)
    • And the listing description page has gone to a 2-across layout for photos, increasing the amount of scrolling needed to get through the images.  People hate to scroll.

     

    I am all for changes if they are improvements, but among all the changes I have seen every new feature is simply horrid. 

      • msdebj Senior Contributor 1,357 posts since
        May 25, 2011
        Currently Being Moderated
        Aug 11, 2012 3:37 PM (in response to dbmeyer)
        Re: More issues due to website changes!

        Terrible use of space on the new pages. It looks like something a 6th grader would come up with.

        debj

      • anja Senior Contributor 1,555 posts since
        Aug 9, 2011
        Currently Being Moderated
        Aug 11, 2012 8:41 PM (in response to dbmeyer)
        Re: More issues due to website changes!

        Hi dbmeyer,

         

        I understand what you're trying to commuicate....I, too, see default arrival / departure dates already filled into the *search* field at the top of the page(s)...and the default dates I see are  11/20/2012   and   11/27/2012.

         

        Just for the heck of it, I tried entering different dates and I could not.....clicking on that little calendar icon didn't  work.

  • mistylaurelchalet1 New Member 17 posts since
    Aug 9, 2012
    Currently Being Moderated
    Aug 11, 2012 11:58 PM (in response to dbmeyer)
    Re: More issues due to website changes!

    Search-by-date feature is useless - they really need to fix this, along with the position of the Availability Calendar, which is now located way (!!) down the listing. 

     

    We all need to register our protests to Customer Service ASAP.  See my comment on the Discussion thread dealing with the Availability Calendar for C.S. contact information. 

  • Currently Being Moderated
    Aug 18, 2012 12:23 AM (in response to dbmeyer)
    Re: More issues due to website changes!

    Re: VRBO Calendar has incorrect data

     

    I don't know if anyone else is experiencing this problem, but I have discovered that my VRBO and HomeAway calendars are no longer in synch with the HomeAway Connect calendar. Or, rather, I should say that the VRBO calendar is out of synch (wrong) while HomeAway is correct.

     

    According to the HomeAway Connect site, they are both still connected to the calendar, but changes I made on AUG 14 (when VRBO started these non-tested changes) have not been reflected in the VRBO calendar. The updates are being reflected in the HomeAway calendar.

     

    What is evern weirder is that if I click on the button to indicate my calendar is up-to-date, VRBO picks that part up and shows that as my calendar date -- but is still showing the old calendar data before the last AUG 14 update I made.

     

    It's been working properly for years and I just happened to notice that VRBO is out of synch. Does anyone else have this problem????

    • Active Contributor 295 posts since
      Jun 9, 2011
      Currently Being Moderated
      Aug 18, 2012 2:42 AM (in response to geckohale)
      Re: More issues due to website changes!

      When I created my ad at VRBO and HomeAway two years ago, I enrolled for HomeAway Connect. But very quickly stopped using HomeAway Connect because I learned that, updating my calendar at either VRBO or HomeAway, updates the other as well. So, I never even bothered to use HomeAway Connect anymore.

  • New Member 1 posts since
    Aug 20, 2012
    Currently Being Moderated
    Aug 20, 2012 9:04 PM (in response to dbmeyer)
    Re: More issues due to website changes!

    The new update went really bad - it was a functional website before, now that with all these "new" features I can't search for property i want to rent, or they did not get displayed properly, picture is not shown, date range is not honored,.. As a renter I got very frustrated.

  • kristin.r Contributor 116 posts since
    Jun 1, 2011
    Currently Being Moderated
    Aug 20, 2012 10:47 PM (in response to dbmeyer)
    Re: More issues due to website changes!

    OMG, I wish I could show how many inquiries are coming in for the dates above.  I really hope these are legitimate and I am completely not loosing my marbles.  The inquiries for November and all around the dates you mention above were making me wonder if they were the same guests seeing what price I might offer. Seriously what the heck is happening.  I cannot even think right now

    Kristin

  • Contributor 58 posts since
    Aug 23, 2011
    Currently Being Moderated
    Aug 29, 2012 3:13 PM (in response to dbmeyer)
    Re: More issues due to website changes!

    Come on HA/VRBO...every day sees a new issue! And how many times, in the middle of the work day, are we going to see this message as we try to update and/or book reservations?

     

    Management: how about performing these "updates" during the early morning hours...kinda like the way other companies do it so as to inconvenience their customers as littleas possible?

     

     

    "Sorry but we are temporarily
    down so we can upgrade a
    few very important things
    to our sand castle."

    • iopbeachhouse Community All-Star 455 posts since
      Aug 10, 2011
      Currently Being Moderated
      Aug 29, 2012 3:40 PM (in response to highestr8)
      Re: More issues due to website changes!

      Can't get on either HomeAway or VRBO but I can get on VacationRentals.com today. It must be on a different server. Glad I don't use Reservation Manager and I was able to update my calendar through VactionRentals.com. It is really annoying to have your major advertising sites down so often.

  • susaninrehoboth Active Contributor 878 posts since
    Sep 3, 2011
    Currently Being Moderated
    Sep 7, 2012 5:19 AM (in response to dbmeyer)
    Re: More issues due to website changes!

    How can the site still be named VRBO and not show any icon or wording or anything to distinguish between owner or manager. Having the ability to filter by owner or manager is not the point. What does the O in the name represent? Obviously not owner anymore.I'd have to say that's the number one part of the new layout I don't like.

    A very close second is the mention of safest payment methods and not mentioning anything about checks, inferring they are not a safe payment method.

    • bobbie32 Senior Contributor 1,084 posts since
      May 21, 2011
      Currently Being Moderated
      Sep 7, 2012 11:43 AM (in response to susaninrehoboth)
      Re: More issues due to website changes!

      "A very close second is the mention of safest payment methods and not mentioning anything about checks, inferring they are not a safe payment method."

       

      I totally agree.  It makes it seem like a rental that only accepts checks is not worth booking. 

       

      If you have ever been hurt as a result of accepting credit cards, you have learned the hard way. Charge-backs are a way that someone can fight damage when it was clearly their fault.  And since the credit card companies rule in favor of the buyer and not the seller the vacation home owner loses.  If we are forced into accepting credit cards to help in listing ranking, the only thing we can do is make sure the security deposit is in the form of a check.  We will also need to raise our rates to cover the credit card processing fees - bummer... Or we could offer a 2% discount for those paying by check. 

      • Contributor 58 posts since
        Aug 23, 2011
        Currently Being Moderated
        Sep 17, 2012 8:09 AM (in response to bobbie32)
        Re: More issues due to website changes!

        More recurring site problems;

         

        Seems VRBO/HA cannot permanently resolve basic issues and yet they continue to introduce ever more "enhancements". 

         

        In the past, Reservation Manager had an issue with accepting leases /agreements (pdf files) and would reject a file stating the file name was incorrect and that the file name can ony contain certian symbols.

         

        Even though the file name was correct, ( and have tried uploading prior leases that had been accepted by RM), the system is again issuing the same rejection message.

         

        So they "fixed" the problem once, and now the problem needs to be "fixed" again.

         

        TIME TO PLAY WHACK-A-MOLE.....AGAIN.

         

        PLEASE, MANAGEMENT: FOCUS ON STABILIZING YOUR WEBSITES!

  • New Member 1 posts since
    Sep 17, 2012
    Currently Being Moderated
    Sep 17, 2012 8:51 AM (in response to dbmeyer)
    Re: More issues due to website changes!

    Nearly a week ago I received a review notification indicating that it would post automatically in two days... A week later, it still has not posted...  It is still in the pending state.... Is this due to the VRBO software update?  Anyone else have this issue?  Thanks

  • New Member 2 posts since
    Sep 17, 2012
    Currently Being Moderated
    Sep 17, 2012 9:16 AM (in response to dbmeyer)
    Re: More issues due to website changes!

    I uploaded two properties OVER two weeks ago - and they are still not live - its infuriating especially as one is available over the holidays this year and I need the exposure now ...not next month

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