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I recently had a prospective guest ask about a complicated set of dates, so I brought up our HomeAway public listing using my favorite web browser - Chrome.
And what did my eyes (not) behold? Our weekend rates!
In fact, comparing our listing display on Chrome, Firefox and IE, the layout of the rates section is completely different on Chrome! When did this happen? I don't think it's always been this way, since I use Chrome most of the time and go to our listing page often - I would think it would have jumped out at me if it had been displaying this way for some time.
This isn't just a display bug in Chrome - the layout is completely different with completely different text. It is an intentional browser-specific piece of code. I just can't get over how HomeAway's QA department could have let this content deficiency (not displaying all the same rates as on the other browsers) slip by.
This means that I have to go to extra lengths to explain our rates to anyone who looks us up on Chrome - not the leading browser of course, but it has significant market share.
Does anyone out there have a Mac with Safari? I know that often developers often codefor these two similarly, so I wonder what customers on Macs are seeing?
Can you send me a screenshot of this to email@example.com? I will send it on to the relevant ppl to get to the bottom of it.
Can I ask other Homeowners to check how their HA pages appear too?
I thought it was just a Chrome issue, but it appears it may be happening to all browsers - I just didn't notice on IE and FF because they were loading from caches on my PC. Now it appears that weekend rates are missing regardless of what browser I use.
Do you see 5 separate blue boxes for each season with only Nightly, Extra Night, and Weekly displayed, or do you see one large blue box with each season having its own line and rates for nightly, weekend, weekly, monthly?
Thanks for confirming that it isn't just my PC.
I'm assuming that it displays in the same format for your listings now as well (it seems that way when I look up other people's listings at random.)
Sinced this is a relatively new "feature" I don't understand why the developers can't simply do a roll-back on the code set. Hopefully they are using a version control based development environment.
Messing up the roll-out of a new feature is one thing, but removing/damaging an existing feature is something that really should be addressed quickly, even if it is only a patch.