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Thanks a bunch,
Boy, that's ironic - I just got on to the forums today and posted that someone will eventually hear that folks are so disenchanted with VRBO/HA (akin to Netflix ignoring their customers), and that same person will come up with an alternative site, where people will move their business to. Looks like this one is a possibility trent....
Overall, I'm happy with VRBO as my primary means of advertising my vacation home, but I don't like the fact that they're now spamming folks who've inquired about my property - trying to get them to use Reservation Manager for payment, etc. One renter just forwarded me two email he's received from VRBO in the past few days. Apparently he's getting about one a day! I'm using the PayPros c. card account system and don't need Reservation Manager's assistance. BTW, PayPros has been excellent to work with - fast and accurate - and it was recommended initially by HomeAway, so I don't see the need for any other system. If anyone at HomeAway / VRBO is monitoring these discussions, I would appreciate your passing along my objection to your followup emails to prospective renters! Thanks!
I agree also. I've been with VRBO for 9 years and have been fairly happy with the result. But, just to see how it would go, I also signed up with HomeAway this year. I have two rentals from HomeAway, but the balance of my rentals are with VRBO. VRBO is more consitent, but I do not like all the follow-up information and the fact that they offer 10 other properties when someone inquires about mine. I also do not like the offer of Reservation Manager. I handle all my reservations and my rentals pay by personal check. Both VRBO and HomeAway are suggesting that the consumer should not trust a homeowner and use a credit card, so they can do a charge back, if there are problems. This open the door to crooks and cons. Forget it! I open my home to strangers and I want to know they are on the up and up.
I have had no response from vrbo since tuesday and I have emailed them multiple times! The issues that I was having started a few weeks ago and were not even acknowledged! Instead I was told that it was my computer and that I needed to erase my history and my cookies and upgrade my browser, NONE of which helped. I added a "P.S." informing them that this also happened on my phone and they said: "The site isn't meant to be used from a smart phone." Seriously?! But that's not all.....I am adding a property for my aunt and we went through all of the prompts but once the payment was confirmed I was unable to upload any information or photos. So I emailed them AGAIN and have had no response! What has happened to this company??? I have advised my aunt to file a complaint and have her $700 returned as she is not benefitting from this at all. This is the image that I get over and over when I log on:
To satisfy yourself where the issue might originate, may I suggest a different approach? Use another computer, even if you have to go to another place, perhaps someone you know like a family, and use their computer to see if it allows you to go further where you are curretnly stuck when using your own computer. If it allows you to go further, then VRBO's Customer Support may have a point, otherwise you may have been right all along.
Yes I tried it on my office desktop computer as well. Same screen shot. It
is bizarre. I have been looking through dozens and dozens of posting of
unhappy vrbo users and it seems to have started in October of 2011. My 2
properties have been rented long term and only recently did my calendar open
up. So I have had inquiries but could not update my calendar. After 3 email
exchanges and me all but reinitializing my computers did the ³switch
property² tab finally show my other property so I was able to update that
But then when I tried to list my aunts property the same thing occurred!!
And now no one has responded to my emails!
I own and run 2 businesses BY MYSLEF without support staff and do ALL of my
own bookkeeping and quarterly tax returns so it is a mystery to me how my
emails can go unanswered for so many days! I would be OUT OF BUSINESS if I
gave my clients the same service(:O
I will not renew, that¹s for sure and I believe I am not alone!
How about suggesting to Customer Support to give you a call and allow Support to login to your website by providing your credentials (you can change it after the call) and have them perform the things you were doing to see if the result is the same? If Support experiences the same thing using his/her own computer, then you would have prove to them the issue lies at VRBO.
How about I just stop wasting my time and use my other sites which are either free or a fraction if the price of VRBO and give me the same or better results and when enough of us do that VRBO will be the one seeking our return to their site. I have a feeling you are part of their organization. I have done extensive research on the acquisition of VRBO by HomeAway and it has been very enlightening. The CEO used to work at Bain. How timely(
1968 Harvard Ave. E.
Seattle, Wa 98102
Hey @LuxuryRentals! Check out rentini.com . Their reviews go both ways and you can blacklist "bad" clients. Next time these smoking pals try to book again your fellow homeowners will see how much they smoked in your property! It gives them an option to refuse booking or charge a premium. Having your own website helps to eliminate unnecessary ads from competition, all for free at rentini. Def check it out!