HomeAway Community: Visits Counter

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5134 Views 34 Replies Latest reply: Jul 21, 2012 4:19 PM by thaxterlane

nebasketnut

18 posts since
Apr 29, 2012

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Jul 13, 2012 6:49 AM

Visits Counter

It was working and loading for me on my Dashboard. However the last couple of days nothing shows up and everything else loads. Is there a setting I need to deal with? TIA!

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larrymeyervi
16 posts since
Jul 23, 2011

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Jul 13, 2012 7:15 AM (in response to nebasketnut)
Re: Visits Counter

Same think is happening to me. Both my VRBO account and HomeAway account.

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crescentbeach4u
613 posts since
Sep 10, 2011

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Jul 13, 2012 7:19 AM (in response to nebasketnut)
Re: Visits Counter

+3

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- gkhoo
  5 posts since
  Jul 16, 2012
  
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  Jul 16, 2012 4:10 PM (in response to crescentbeach4u)
  Re: Visits Counter
  
  +4
  
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dogwoodridge
63 posts since
Jul 17, 2011

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Jul 13, 2012 8:07 AM (in response to nebasketnut)
Re: Visits Counter

Yes, I started a similar thread yesterday. Mine is blank as well on HomeAway. I cancelled my VRBO listing in May, so I don't know about that, but VacationRentals.com is working fine. I don't know what the glitch is and so far we haven't heard anything from HomeAway support.

Stephanie
http://www.theguesthouseatdogwoodridge.com

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- larrymeyervi
  16 posts since
  Jul 23, 2011
  
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  Jul 13, 2012 9:37 AM (in response to dogwoodridge)
  Re: Visits Counter
  
  I am really wondering what type of villa you have, where and the weekly
  rental cost. I advertised for a year on Vacation Rentals and got nothing,
  VRBO was pretty decent and HomeAway was great....but I am wondering if it
  is that each of these has a different demographic? Mine was a luxury home
  in the Caribbean www.homeAway.com/383380 .
  
  Larry Meyer
  P.O. Box 24439
  United States Virgin Islands
  Christiansted, VI 00824
  
  (340) 773-7493 (Bella Sera)
  (340) 719-8712 (Bella Villa)
  (340) 719-3082 (fax and home office)
  (320) 248-1911 (stateside cell phone - works only sporadically if I am on
  island)
  
  - - -
  
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minkcus2002
5 posts since
Jul 14, 2012

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Jul 14, 2012 5:58 PM (in response to nebasketnut)
Re: Visits Counter

Last time I know my Visitor Counter was working was July 10 but not working Friday nor today, needs to be fixed quickly as I am up for renewal in September!

Also, have had several inquiries in the past week with no response from anyone which is a little strange - just received another so am going to follow it and the others with a personal email outside of HomeAway since reading the posts of other's problems.

Hey HomeAway, we need a response on to what's going on, please!!

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iopbeachhouse
273 posts since
Aug 10, 2011

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Jul 14, 2012 6:28 PM (in response to nebasketnut)
Re: Visits Counter

I advertise on all three. VRBO and Homeaway do not list any visits at all. Vacation Rentals - over 2400 which is correct. Don't know what the problem is.

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minkcus2002
5 posts since
Jul 14, 2012

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Jul 16, 2012 1:37 PM (in response to nebasketnut)
Re: Visits Counter

It is Monday, July 16 and my Visitor Counts are still not showing up on my dashboard - why no answers??

There have been 285 views to this thread so someone else must be having the same issues - please everyone leave a comment so maybe we can get someone from HomeAway to acknowledge the problem!
Thanks

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- thaxterlane
  684 posts since
  Jul 27, 2011
  
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  Jul 16, 2012 2:41 PM (in response to minkcus2002)
  Re: Visits Counter
  
  Yes, the visit counters on homeaway and vrbo "went dark" on my listings sometime last week. I usually record the number of visits to the sites two to three times each week.
  
  I have submitted a request for support to homeaway and vrbo asking why the logs have been removed.
  
  I have not received a response to either inquiry.
  
  It may be coincidental, and I hope it is, but the logs disappeared shortly after a thread on this forum began discussion of inquiries dropping "like rocks". Perhaps the visit counters would corroborate fewer visitors?
  
  Is there a oonnection? It's all conjecture on my part.
  
  I am very concerned about the disappearing logs; I can't formulate a business plan without this information. I can't be comfortable rrenewing my listings without some evidence of traveler interest in my property.
  
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jeno
1 posts since
Jul 16, 2012

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Jul 16, 2012 3:15 PM (in response to nebasketnut)
Re: Visits Counter

I have lost the visits counter on my listing as well. I first noticed it was blank on Thursday, July 12th.

Hopefully HomeAway is working on a fix!

Has anyone experienced it missing and then returned? I am wondering if this is anything I can fix on my end, or if it is on HomeAway's end?

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- susaninrehoboth
  244 posts since
  Sep 3, 2011
  
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  Jul 16, 2012 5:07 PM (in response to jeno)
  Re: Visits Counter
  
  My visit counter on VRBO is blank also-been close to a week now.
  You can check the number of visits but viewing your listing directly from VRBO without logging on, although that . messes up the true visitor count.
  
  If thaxterlane is correct, hope my posting this work around doesn't cause VRBO to stop the visitor function altogether. Remember, just cause you're paranoid doesn't mean they're not out to get you!
  Susan
  
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  - thaxterlane
    684 posts since
    Jul 27, 2011
    
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    Jul 16, 2012 5:58 PM (in response to susaninrehoboth)
    Re: Visits Counter
    
    I hope I am being ridiculous in my supposition. But, if there is a fix or upgrade in progress why weren't we told it was going to happen? The visit counter is a valuable tool. It would be missed, as evidenced here, within days.
    
    i hope it turns out to be a lack of communication about an upgrade to this tool. (Wishful thinking, perhaps.)
    
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minkcus2002
5 posts since
Jul 14, 2012

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Jul 16, 2012 6:12 PM (in response to nebasketnut)
Re: Visits Counter

Do not think any of us are being ridiculous and there have been over 100 views of this thread since I posted this morning, many more must be experiencing the same problem yet fail to post - strength in numbers?

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tylerma7
12 posts since
Jul 31, 2011

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Jul 16, 2012 10:47 PM (in response to nebasketnut)
Re: Visits Counter

My counter is not working either.

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stjvilla
451 posts since
May 27, 2011

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Jul 17, 2012 6:33 AM (in response to nebasketnut)
Re: Visits Counter

Ours is missing too. Seems to have vanished sometime last week. What's the reason?

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crescentbeach4u
613 posts since
Sep 10, 2011

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Jul 17, 2012 7:04 AM (in response to nebasketnut)
Re: Visits Counter

I would have hoped that we could have gotten an answer from HA by now. Maybe soon.

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burroughshomestead
4 posts since
Mar 24, 2012

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Jul 17, 2012 8:51 AM (in response to nebasketnut)
Re: Visits Counter

I am glad I finally looked here and see that I am not the only one with this problem. I reported the missing visit counter to Homeaway on July 9 and again on July 12. I got automated replies to both, but since then, nothing. I thought it might have something to do with my having edited my listing to include my website, which just went live. Has anyone tried calling them? I keep thinking about it.

Meanwhile, it makes you wonder what else might not be working. I respond to inquiries by direct email, so that hasn't been a problem, but I wonder if all inquiries are getting through.

I hope this is resolved quickly!

www.burroughshomestead.com

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- dogwoodridge
  63 posts since
  Jul 17, 2011
  
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  Jul 17, 2012 9:32 AM (in response to burroughshomestead)
  Re: Visits Counter
  
  I was curious about this as well, so I sent myself an inquiry to be sure that inquiries were going through because I haven't received an inquiry from HomeAway since June 30. I received the inquiry and replied to myself which also went through. So the inquiry system seems to be working, but still no visit counter. Still waiting to hear from HomeAway about this problem....
  
  Stephanie
  http://www.theguesthouseatdogwoodridge.com
  
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larrymeyervi
16 posts since
Jul 23, 2011

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Jul 17, 2012 9:02 AM (in response to nebasketnut)
Re: Visits Counter

I think they may be worried that so many people are using the dash board counter to keep track of how successful HomeAway is vs. Flipkey. Flipkey, is coming up big time, finally after lagging for their start up.

Last month , the last I was able to measure HomeAway vs. Flipkey/Trip Advisor, Flipkey exceed HowAway for the first time since I started using both. But I have to say that, for me, the upper income renter that I need comes from HomeAway more often than FlipKey. Other people say that FlipKey works best for them, i suppose because of their connection with TripAdvisor which is not so dependent on Google Search ranking.

I do think they need to come up with some explanation of why they did this without telling us.

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2barefeet
61 posts since
Mar 15, 2011

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Jul 17, 2012 9:14 AM (in response to nebasketnut)
Re: Visits Counter

My counter has also vanished. I have 'visited' my listing and it is there for the guest to see. My guess is it is a glitch somewhere.

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loganrez
1 posts since
Jul 17, 2012

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Jul 17, 2012 9:33 AM (in response to nebasketnut)
Re: Visits Counter

My 'Visits Counter' has also been missing from VRBO for about a week. Hopefully, this will be resolved soon.

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meredith
300 posts since
Nov 18, 2010

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Jul 17, 2012 3:47 PM (in response to nebasketnut)
Re: Visits Counter

Hi everyone,

Apologies for the delay in responding. The blank or "vanished" visit counter is a defect that we are currently working to resolve. Thanks for your patience.

All best,

Meredith

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- thaxterlane
  684 posts since
  Jul 27, 2011
  
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  Jul 17, 2012 4:05 PM (in response to meredith)
  Re: Visits Counter
  
  Thank you Meredith.
  
  Is it possible to implement a method for communicating these types of issues?
  
  It's likely support has been deluged for assistance, creating additional work for staff, which a notice to users would prevent..
  
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  - meredith
    300 posts since
    Nov 18, 2010
    
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    Jul 17, 2012 4:48 PM (in response to thaxterlane)
    Re: Visits Counter
    
    There are different defects affecting different pockets of customers at any time, so mass emailing customers notfying them of defects isn't the answer, and many times we do not know who is being affected until they contact us. We have discussed having a current list of defects displayed when someone contacts customer service, so they will know we are working on them (and aren't the only person affected.) Thanks for your feedback, we are always trying to find ways to communicate better with customers so all suggestions are appreciated.
    
    All best,
    
    Meredith
    
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    - anja
      1,260 posts since
      Aug 9, 2011
      
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      Jul 17, 2012 4:59 PM (in response to meredith)
      Re: Visits Counter
      
      Hi Meredith,
      
      That sounds like a good idea -- to publish a list of current known defects that pops up..or is displayed...when someone tries to reach CS. I'd like to know that HA is aware and working on an issue --- and if it has been "fixed". Every time there's a glitch and a major defect, people congregate on The Community Forum and "wonder" what's happening.
      
      For example, I'm still wondering if the defect was fixed for the "new and/or renewed subscriptions" going "live"....there seemed to be a long delay after people paid for their listings....they were not showing up...and some of them actually stated "expiried", after they were renewed. Is that fixed, yet? My listing is due to expire at the end of August...and I'm worried that my ad will "disappear"...for days/weeks....when I renew it.
      
      Some people suggested not to renew through the Dashboard....instead do it via phone call....others said it didn't matter --- their listing vanished, anyway. I haven't seen any recent threads...should I assume that the problem is fixed, and I can safely renew?
      
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    - thaxterlane
      684 posts since
      Jul 27, 2011
      
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      Jul 17, 2012 5:00 PM (in response to meredith)
      Re: Visits Counter
      
      A list of known problems posted at customer service would be great - whether the problems affect a segment of users or all users. It would allay many users concerns and alleviate the crush of requests for customer support assistance.
      
      I urge you to consider testing this as a communications tool.
      
      Thank you.
      
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- larrymeyervi
  16 posts since
  Jul 23, 2011
  
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  Jul 17, 2012 4:30 PM (in response to meredith)
  Re: Visits Counter
  
  It seems a simple email to all the users would have resolved this at the beginning. It has been out for two weeks or so, so you certainly had time to post something somewhere advising us.
  
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thaxterlane
684 posts since
Jul 27, 2011

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Jul 21, 2012 9:57 AM (in response to nebasketnut)
Re: Visits Counter

I found the visits counter restored to my homeaway and vrbo listings yesterday.

Thank you Meredith.

Any progress on deciding how such problems will be communicated to users in the future?

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- anja
  1,260 posts since
  Aug 9, 2011
  
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  Jul 21, 2012 1:47 PM (in response to thaxterlane)
  Re: Visits Counter
  
  Hi thaxterlane.....*where* exactly are you looking...???....I still don't see mine! Has it been moved?
  
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  - thaxterlane
    684 posts since
    Jul 27, 2011
    
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    Jul 21, 2012 2:00 PM (in response to anja)
    Re: Visits Counter
    
    Anja,
    
    The visits counter is on the dashboard page on logging into your owner acct, beneath the calendar on the right hand side, approx halfway down the page.
    
    It appears under Listing Summary information:
    
    Listing Summary
    Status Active
    Visits 00,0000
    Listed Since Dec 14, 0000
    Last Modified Jul 11, 0000
    Expires On Jan 0, 0000
    
    I hope this helps you find it.
    
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    - anja
      1,260 posts since
      Aug 9, 2011
      
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      Jul 21, 2012 3:32 PM (in response to thaxterlane)
      Re: Visits Counter
      
      Oh...it's the Listing Summary! Odd, but my stats had never disappeared...it's been there! That's why I was a bit confused when I read this thread, again, a few minutes ago..... I thought that you guys were referring to another feature in a different place (ref. "Visits Counter"). Never mind....(all good on my site) and thank you Thax!
      
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      - thaxterlane
        684 posts since
        Jul 27, 2011
        
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        Jul 21, 2012 4:19 PM (in response to anja)
        Re: Visits Counter
        
        Anja, I don't know if everyone lost their visitor count. On my homeaway and vrbo listing the listing summary section was present, the line for the visitor count was present. But, there wasn't any number, it was blank.
        
        Instead of reading
        
        visitors: 1,000,000
        
        Ir read
        
        visitors:
        
        Nothing, nada, zip.
        
        All other information in the listing summary was as usual.
        
        I don't know how many days the count was missing because I don't keep a daily log. But I do check at least once or twice per week especially when I have not had any inquiries for a longer than usual period of time.
        
        It could be that some owners didn't realize it was missing or it could be it only affected some listings.
        
        I don't know, the problem is fixed but I don't think an explanation for the problem, the extent of the problem, etc was offered.
        
        I do think homeaway/vrbo needs a method fo communicate these types of problems when they occur and provide updates on the status of fixes.
        
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- dogwoodridge
  63 posts since
  Jul 17, 2011
  
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  Jul 21, 2012 2:23 PM (in response to thaxterlane)
  Re: Visits Counter
  
  Mine showed up a couple of days ago on HomeAway. Seems to be working fine.
  
  Stephanie
  www.theguesthouseatdogwoodridge.com
  
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- stjvilla
  451 posts since
  May 27, 2011
  
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  Jul 21, 2012 2:27 PM (in response to thaxterlane)
  Re: Visits Counter
  
  Ours is back too. Sometime between yesterday morning and this morning.
  
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