I have a lovely group staying in our home this week. Yesterday afternoon our City issued a "Boil Water Notice" due to a test that came back. ( turned out to be a problem with the testing process). I called my guests right away & informed them of the ban (it was lifted this morning).

They were instructed not to drink or use the water for consumption, and I let them know where the case of bottled water I keep in the home was located. 

I apologized BIG time, and thier response was " It's not your fault. And we signed the Hold harmless Clause"

HUH!

here's that portions of the clause

Owner/Agent XXXXXXX  cannot be held responsible for : The failing of any other company due to said company’s error or service interruption {i.e. electricity, water, gas, cable, wireless provider, etc.} and acts of neighbors such as: construction, road repair and maintenance or act of god (weather). However, Owners/Agent agree to do all that is humanly possible to remedy any issue as quickly as possible.

Debj