disneyfunvilla, I have signed up with both PPI/PayPros and VacationRentPayment, and for both, I needed to contact the company directly to sign an application and be approved as a credit card merchant.

Once approved, it is my understanding that you can link either account directly to ReservationManager.

However, you can only link one account at a time. It you already have one, or the other, linked, and you want to change, you will need to talk with HA/VRBO support to unlink.

Once that is completed, you should be able to link the other one. (I am in the process of doing that now.)

With regard to using PPI/PayPros through Reservation Manager or externally, you can do it whatever way you want. You can use them through ReservationManager, or you can send an invoice directly, or you can take your customer's credit card # over the telephone and enter it directly on the PPI/PayPros virtual terminal.

I really don't know if PPI/PayPros charges a $25 fee for "bounced" eCheck. What you described is the equivalent of a bounced check. The automated system has no way of knowing if it was fraud or a typo. I suspect that in a case like that it is up to the credit card merchant whether they want to waive the fee. Unfortunately, some companies focus on their fees more than satisfied customers. If you decide to sign up with PPI/PayPros, I suggest you ask the representative that question.

Is anyone using FlipKey's payment manager, similar to Reservation Manager and run via VRP?  How does it compare to Reservation Manager?

My wife and I have been giving PPI a full year to be more competitive than RM and as of May 5, 2012 they wouldn't offer anything near what RM offers us in terms of fees and percentages.  We have chatted with them on several occasions regarding their fees, etc and It sounds like they've changed their mind.  How frustrating!

Gary Webster

desert2sea@earthlink.net

714-292-7539

EarthLink Revolves Around You.

Hi palmdesertluxury, thanks for sharing your experience.

It surprises me because my account executive with PPI switched me to the better rate structure last October. I would think that it should be general knowledge within the company by now.

Someone else mentioned talking with the same person I talk with. Perhaps you can call him directly if you have someone different? Matthew Stanley, 1-800-774-6462 x6789.

I just went back to my email correspondence regarding fees and see that my discussion with PayPros was from October 2011, when Matthew emailed that they had just lowered their rates for vacation homeowner's across the board to 2.5%. At that point, PPI/PayPros moved my account to a new platform and since then, I have the flat 2.5% with no transaction fees, or non-domestic surcharges.

I also noticed from my email that when I had been in contact with someone other than Matthew, I got different information. So, my suggestion is that if you are still interested in the PPI/PayPros, call Matthew directly.

My wife and I have been giving PPI a full year to be more competitive than RM and as of May 5, 2012 they wouldn't offer anything near what RM offers us in terms of fees and percentages.  We have chatted with them on several occasions regarding their fees, etc and It sounds like they've changed their mind.  How frustrating!

I agree PayPros F.K.A PPI was not willing to negotiate a better rate with me either, so I closed my account with them and went to VRP/Yapstone.  Apparently they lost a significant amount of business and decided to be more competitive, hence the better rate and performance.

It surprises me because my account executive with PPI switched me to the better rate structure last October. I would think that it should be general knowledge within the company by now.

Regarding the three comments above, I must ask when the last time was you spoke with them that they were unwilling to negotiate a better rate.  They changed to and announced a 2.5% flat fee (with no monthly or set-up costs) almost a year ago, by late July 2011.

Mike, here is one way to eliminate getting charged for echeck mistakes: contact customer service and tell them you want to disable echeck. They automatically include echeck when you sign up for credit cards.

In my humble opinion, echecks are a perfect scam opportunty and offer us homeowners no protection. I had a case where a customer "paid" with echeck so I turned down another potential renter for the same time period. Then several days later the customer cancelled the echeck and there is absolutly nothing that can be done. In fact, after researching and speaking with VRBO, the customer can actually cancel the echeck up to 6 MONTHS after issuance! Incredible amount of liability for us as the customer could actually stay in the home and THEN cancel payment with no recourse (other than hiring an attorney, blah blah etc etc.).

But you have to call CS to make this change.

In fact, after researching and speaking with VRBO, the customer can actually cancel the echeck up to 6 MONTHS after issuance!

I too disabled the e-check feature with VRP/Yapstone (PayPal offers it too) but are you sure about the above statement?  Once it clears it is supposed to be like a regular check.  In fact, it is a check, just one done electronically instead of with paper.  Who told you a customer can just reverse a check months after it was cleared and processed, and are you sure you understood correctly?  That doesn't make any sense.  Can you point us to any place (terms or disclaimers) where that is in writing?