If I had a choice of changing one thing about vacational rental website.Then I would change it's designing look and give an attractive look to it.Because visitors visit the attractive websites first give priority to it.Then more and more visitors will come and visit our website.

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On the listing it states "owner". This needs to be changed to reflect if you are a owner or a propert manager. I have numerous potential renters call and question this, why? Well it turns out these potential renters call and get a rental agent or property manager that doesn't know the property. From the potential renters that I do get to talk with this is discouraging them from renting from anyone on vacation rentals. In each case I had to assure the potential renter that we are the owners and our property is well maintained. I have to give references, extra photos etc and this is due to the poor reviews that are posted by vacationers that have stayed in these property managed properties. I will say I can only speak for my area. Recently I had a group of 2 families that told me that if I did spent the time with them on the phone and know my area they were NOT going to rent from any home on vacation rentals because of the negative reviews and the attitude of the property managements team at the office. It's time a category is made that clearly states Owner and another that states Property Manager. So customers know who they are dealing with before they contact that particular listing.

I know VRBO can't "police" owners & renters but I see a lot of complaints that there is no recourse for renters/owners but leaving or defending a bad review. I don't know what the advertising policies are but it would seem to me that after a few well investigated complaints the posted rental would have to be removed.  This is would be the only thing that would prevent others from getting burned also. I'm sure there are some obvious chronic bad renters, rentals, but there should be clear lines.  In my experience the owner/property manager took reservations, lost the property, canceled all the reservations, didn't return the deposits & walked away, yet he & his property manager still have other rentals posted.  Why are they allowed to continue to use VRBO?  Bad renters are put on the bad renters list, why not bad owners?