HomeAway Community: The owner is no longer responding to my...

Skip navigation

Join the Vacation Rentals Conversation!

Get answers to all of your questions from fellow owners and travelers.

Join the Community X

Facebook Twitter

Up to Discussions in Interacting with Guests

1863 Views 7 Replies Latest reply: Jun 3, 2012 5:58 AM by alotaibi

alotaibi

4 posts since
May 29, 2012

Currently Being Moderated

May 29, 2012 12:01 PM

The owner is no longer responding to my messages

What is the solution if the agency does not reply my e-mails anymore since i paid the full amount of the rental?

Like (0)

carol
961 posts since
Dec 10, 2010

Currently Being Moderated

May 29, 2012 12:12 PM (in response to alotaibi)
Re: The owner is no longer responding to my messages

Is there a homeowner phone number on the ad? If so, call them right away and confirm that they are aware of your booking. If there is no phone number on the ad, you should call customer service at Homeaway or VRBO or whatever ad service you used and explain the problem . Do this today -- don't delay.

There are some evil scammers who intercept emails and then make rental arrangements with unsuspecting travelers. I hope yours is not such a case, but you must follow up right away.

Report Abuse

Like (1)
- iopbeachhouse
  280 posts since
  Aug 10, 2011
  
  Currently Being Moderated
  
  May 29, 2012 2:37 PM (in response to carol)
  Re: The owner is no longer responding to my messages
  
  I absolutely agree with Carol! Do it now!
  
  Report Abuse
  
  Like (1)
alotaibi
4 posts since
May 29, 2012

Currently Being Moderated

May 31, 2012 4:44 AM (in response to alotaibi)
Re: The owner is no longer responding to my messages

Thank you carol and iopbeachhouse for your advice .

actually there is no phone number on the ad for this property , so i call thr customer support and they are very cooperative , they sent an e-mail to them ask them to reply to my e-mails in 24-48 hours the they CC to me .

but until now no reponse from the Agency !!

Report Abuse

Like (0)
- carol
  961 posts since
  Dec 10, 2010
  
  Currently Being Moderated
  
  Jun 2, 2012 7:41 PM (in response to alotaibi)
  Re: The owner is no longer responding to my messages
  
  Have you heard anything yet? Homeaway will usually shut down their ad if they do something like this, so if they haven't called you or emailed by the deadline, let Homeaway know and at least others can be spared your trouble.
  
  I'm so sorry this has happened to you.
  
  Report Abuse
  
  Like (0)
  - alotaibi
    4 posts since
    May 29, 2012
    
    Currently Being Moderated
    
    Jun 3, 2012 5:57 AM (in response to carol)
    Re: The owner is no longer responding to my messages
    
    No respons yet , Homeaway shut down their ad .
    
    And I am searching now for other property in Austria , and I will go to British counsel to file a complaint against him , specially that I made the money transfer to accompany bank account .
    
    And I hope to find any one from Austria who can reach the address of the property to be sure is my reservation is true or it's a fake property .
    
    Thank you carol for your keenness
    
    Report Abuse
    
    Like (0)
tfv
281 posts since
Jun 9, 2011

Currently Being Moderated

May 31, 2012 9:50 AM (in response to alotaibi)
Re: The owner is no longer responding to my messages

How did you make payment for this rental? Wire transfer, Western Union, or Credit Card?

Report Abuse

Like (0)
- alotaibi
  4 posts since
  May 29, 2012
  
  Currently Being Moderated
  
  Jun 3, 2012 5:58 AM (in response to tfv)
  Re: The owner is no longer responding to my messages
  
  Bank transfer
  
  Report Abuse
  
  Like (0)

Go to original post

Not a member?

JOIN THE COMMUNITY

In partnership with: worldwide leader in online vacation rentals

Join the Vacation Rentals Conversation!

May 29, 2012 12:01 PM

The owner is no longer responding to my messages

Actions

More Like This

Bookmarked By (0)