I just got off the phone
with PayPros customer service, James (supervisor) and Adrienne. I am
extremely dissatisfied with the lack of concern about my first echeck
experience.
My VRBO client wanted to
book using echeck for my vacation rental on 12/05/2012.
I created the booking for $1529.45. The client came back and told me that they
weren't able to use echeck. So I contacted VRBO they said after doing some
research that PayPros had forgotten to set up echeck on my account. It took two
more days to fix this and my VRBO client was finally able to submit
echeck payment on 12/12/2012. I have documentation from VRBO that this was
supposedly set up when I called in last September.
I waited and didn't see the money deposit into my account by 12/14/2012, so I called VRBO. They got PayPros on the line, James was his
name and he told me that it takes longer for the echeck money to be deposited
into my account. That it can take up to 8 business days. Therefore, the money
would not arrive in my bank account until 12/21/2012
or 12/24/2012.
I waited patiently and
still did not see the money deposited as told on 12/24/2012.
So I called PayPros again. I got a hold of Adrienne. She verified that the
money was pulled from my clients bank account on 12/14/2012.
She said that it could take 7-10 business days. Although I explained to her
that I was told by a previous PayPros person 8 business days. She said that
there was nothing she could do, since you use a third party person to
processing the echecks. So I asked her to get them on the line line. She did but
once I was added to the line, she had already discussed and all I got the your
third party vendor was the same 7-10 business days. No one could help me.
I asked Adrienne to let
me speak to a supervisor and she eventually came back on the line and told me
she was passing me to James. I said oh, that was the name of the supervisor I
had spoken to previously, 12/14/2012, who had told me 8 business days. Once James
got on the line, he acted like he never spoke to me and told me that. (Now why
in heavens name would I make up a random 8 days? In fact your online
advertisement as of today says 3 days to process echecks.) I asked for
him to help me he said there was nothing he could do. I asked who do I write to
complain about this really lousy customer service. He gave me your email and
address.
I had plans for using
this money for last minute Christmas shopping for my 3 boys and now I will have to
face them tomorrow morning with this PayPros echeck
explanation....that they won't even understand.
I will also be forwarding
this email to VRBO and calling them, since they are the ones that hired you to
provide me excellent customer service.
Michelle Jerome called me just a minute ago and basically hadn't read the email below. Proceeded to patronize me for using echeck when if I had used my credit card payment, she could have helped me. Then she said if I was unhappy that I she would be glad to cancel my account.
Is this the kind of service you provide? Especially on Christmas Eve
?
You should be very ashamed.
All I want is some help with receiving my money in time for Christmas
.
Very shameful as a company. What's wrong with you people? No heart.
