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2224 Views 11 Replies Latest reply: Sep 17, 2012 3:50 PM by khoidang@socal.rr.com

msdebj

1,125 posts since
May 25, 2011

Currently Being Moderated

May 7, 2012 1:55 PM

Having trouble trying to renew my VRBO lsiting

My listing expires in 13 days. I tried to renew on line this morning--- no luck. Called HA Customer Assistance. On hold for 15 minutes, then directed to leave a message and they will call me back.

This is crazy! We're not talking about some little $50 amount of money. I'm not happy.

Debj

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thale
101 posts since
Oct 27, 2010

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May 7, 2012 2:35 PM (in response to msdebj)
Re: Having trouble trying to renew my VRBO lsiting

Hi there MSdebj:

We made some changes to the VRBO platform on Sunday, and I expect that your renewal issue is likely related to this. If you can tell me the listing number that you want to renew, (you can private message me or paste it into this thread) and I'll make sure it gets resolved.

tom

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shannon.martin
221 posts since
Feb 23, 2011

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May 7, 2012 2:47 PM (in response to msdebj)
Re: Having trouble trying to renew my VRBO lsiting

Hi Msdebj,

Thanks for your patience with our system upgrades, it looks like you are all set now!

Regards,
Shannon

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- msdebj
  1,125 posts since
  May 25, 2011
  
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  May 7, 2012 3:15 PM (in response to shannon.martin)
  Re: Having trouble trying to renew my VRBO lsiting
  
  Thanks for your help.
  
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crescentbeach4u
620 posts since
Sep 10, 2011

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Aug 6, 2012 4:16 PM (in response to msdebj)
Re: Having trouble trying to renew my VRBO lsiting

Hi Shannon,

I am going to renew my listing tomorrow. While considering the issues recently going on may I ask is it easier or more sure to go through if done via telephone call or by electronic renewal? I surely do not want my listing to lapse like others. Thank you,

Doug

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- anja
  1,265 posts since
  Aug 9, 2011
  
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  Aug 6, 2012 4:58 PM (in response to crescentbeach4u)
  Re: Having trouble trying to renew my VRBO lsiting
  
  Hi Shannon....like 'crescentbeach4u/Doug', I too have a renewal coming up in a few days.....and I am VERY concerned that my listing "disappears". Please, can we be assured that this will not happen? Shall I {we} phone to do the renewal, instead of using the online link?
  Thanks so much for your help with this.
  
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  - sophie
    831 posts since
    Mar 4, 2011
    
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    Aug 6, 2012 5:55 PM (in response to anja)
    Re: Having trouble trying to renew my VRBO lsiting
    
    I too, had a renewal this week. I've been concerned for a while that it would disappear so I put off renewing it till the very last moment. Every thing is fine with no glitches. It renewed perfectly!
    
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    - anja
      1,265 posts since
      Aug 9, 2011
      
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      Aug 6, 2012 6:31 PM (in response to sophie)
      Re: Having trouble trying to renew my VRBO lsiting
      
      Thanks so much, sophie! I appreciate hearing that.
      
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    - crescentbeach4u
      620 posts since
      Sep 10, 2011
      
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      Aug 6, 2012 6:33 PM (in response to sophie)
      Re: Having trouble trying to renew my VRBO lsiting
      
      +2 Sophie. I will renew tomorrow.
      
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crescentbeach4u
620 posts since
Sep 10, 2011

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Aug 9, 2012 6:27 AM (in response to msdebj)
Re: Having trouble trying to renew my VRBO lsiting

I renewed yesterday and everything went through without a hitch. Thank you VRBO

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- sophie
  831 posts since
  Mar 4, 2011
  
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  Aug 9, 2012 10:30 AM (in response to crescentbeach4u)
  Re: Having trouble trying to renew my VRBO lsiting
  
  I have to renew my HA this week also. (renewed vrbo earlier this week) I hope it also goes through! Fingers crossed!
  
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khoidang@socal.rr.com
1 posts since
Sep 17, 2012

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Sep 17, 2012 3:50 PM (in response to msdebj)
Re: Having trouble trying to renew my VRBO lsiting

On September 9th, my auto-renew occured, but my listing showed as expired. Problem still happening and can't seem to get anyone to resolve it. I did get a call, but from a sales guy asking why I didn't renew my listing. STUPID!

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