These are the rules that vrbo/ha has set in place and just proving payment never works to prove you stayed at property. I stayed in a property and left a less than 5 star review. The owner said to vrbo/ha that I didn't stay there.  I had all documentation, all emails, canceled check  along with check in information. They still wouldn't post the review. They told me since the owner claimed we didn't stay there that I needed more proof.....I ended up having to send them pictures of us in the unit to prove we stayed there.

They ended up posting the review. This owner commented on the review saying that we canceled our stay and that I didn't even stay at the property.  I was furious at her lies but thank goodness I had photos to prove that we stayed there.

Lesson learned, when I stay in a vrbo, I ALWAYS take pictures of myself inside the unit.