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964 Views 2 Replies Latest reply: Apr 30, 2012 9:05 PM by jeffbailey

wazunderdhood

1 posts since
Apr 28, 2012

Currently Being Moderated

Apr 28, 2012 5:52 PM

Email templates for guest contact

RM restricts me to two email templates, one for available and one for not available. I don't like what they are sending for 1st and 2nd payment requests and payment reminders and want a template for those contacts.

Also, I would like to change payment reminder timing to 7 days. 3 days to make the first payment is too short, even if it is required to book the reservation. The reminder does not remind the guest of the booking confirmation, only that payment has not been made.

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Tags: payment_requests

twobitrentals
512 posts since
Aug 5, 2011

Currently Being Moderated

Apr 29, 2012 7:09 AM (in response to wazunderdhood)
Re: Email templates for guest contact

I believe that you can change any of the dates right on their website. The templates also have a "blank" one that you can write your own note, but other templates that would save your information would be wonderful.

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- jeffbailey
  97 posts since
  Jun 3, 2011
  
  Currently Being Moderated
  
  Apr 30, 2012 9:05 PM (in response to twobitrentals)
  Re: Email templates for guest contact
  
  I agree it would be nice if ReservationManager supported more template choices and had more Dynamic Fields (e.g. GUEST_NAME). I think its a great start though and will get there over time. Keep in mind its only been around for about a year I think. It seems like a lot of the recent focus has been on the payment processing side, but I would expect the inquiry side will become more robust in future releases.
  
  Jeff Bailey
  Vacation Props, an innovative iPhone/iPad app to manage vacation properties and quickly respond to inquiries
  http://www.fourthframe.com/FourthFrame_Technologies/VacationProps.html
  
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Apr 28, 2012 5:52 PM

Email templates for guest contact

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