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95877 Views 295 Replies Latest reply: Nov 2, 2012 7:51 AM by j4922 RSS Branched to a new discussion. Go to original post 1 ... 16 17 18 19 20 Previous Next
  • New Member 14 posts since
    Mar 9, 2012
    Currently Being Moderated
    270. Mar 11, 2012 4:11 PM (in response to marym)
    Re: VRBO not what it used to be...too bad!!

    I agree! VRBO will toot their horn on all the inquiries they are throwing at us and blame the lack of bookings on our prices or some other ridiculous reason.

  • Contributor 50 posts since
    Dec 8, 2011
    Currently Being Moderated
    271. Mar 11, 2012 5:26 PM (in response to rbeachrental)
    Re: VRBO not what it used to be...too bad!!

    Perfect time to sign up as a beta tester for http://FVRA.com, will be ready for testing in a few weeks.

     

    Thanks,

    Trent

  • New Member 3 posts since
    Aug 9, 2011
    Currently Being Moderated
    272. Mar 11, 2012 5:54 PM (in response to frustrated)
    Re: VRBO not what it used to be...too bad!!

    Trent,

    I liked the website and would like to Beta Test.

    You can send me the info to register.

     

    Best of luck,

     

    Roger

  • Contributor 50 posts since
    Dec 8, 2011
    Currently Being Moderated
    273. Mar 11, 2012 6:04 PM (in response to rogermack50)
    Re: VRBO not what it used to be...too bad!!

    Many of the features aren't showing obviously but they will shortly. Please go

    to http://FVRA.com and click on contact us below the logo at the top. In the comments put BETA TESTER.

     

    Thanks a bunch,

    Trent

  • unclebob New Member 21 posts since
    Apr 3, 2012
    Currently Being Moderated
    274. Apr 3, 2012 10:47 PM (in response to frustrated)
    Re: VRBO not what it used to be...too bad!!

    Boy, that's ironic - I just got on to the forums today and posted that someone will eventually hear that folks are so disenchanted with VRBO/HA (akin to Netflix ignoring their customers), and that same person will come up with an alternative site, where people will move their business to.  Looks like this one is a possibility trent....

  • New Member 14 posts since
    Feb 11, 2011
    Currently Being Moderated
    275. May 10, 2012 2:34 PM (in response to unclebob)
    Re: VRBO not what it used to be...too bad!!

    Overall, I'm happy with VRBO as my primary means of advertising my vacation home, but I don't like the fact that they're now spamming folks who've inquired about my property - trying to get them to use Reservation Manager for payment, etc.  One renter just forwarded me two email he's received from VRBO in the past few days.  Apparently he's getting about one a day!  I'm using the PayPros c. card account system and don't need Reservation Manager's assistance.  BTW, PayPros has been excellent to work with - fast and accurate - and it was recommended initially by HomeAway, so I don't see the need for any other system.    If anyone at HomeAway / VRBO is monitoring these discussions, I would appreciate your passing along my objection to your followup emails to prospective renters!  Thanks!

  • New Member 14 posts since
    Mar 9, 2012
    Currently Being Moderated
    276. May 10, 2012 5:26 PM (in response to patrick.greany)
    Re: VRBO not what it used to be...too bad!!

    I agree also. I've been with VRBO for 9 years and have been fairly happy with the result. But, just to see how it would go, I also signed up with HomeAway this year. I have two rentals from HomeAway, but the balance of my rentals are with VRBO. VRBO is more consitent, but I do not like all the follow-up information and the fact that they offer 10 other properties when someone inquires about mine. I also do not like the offer of Reservation Manager. I handle all my reservations and my rentals pay by personal check. Both VRBO and HomeAway are suggesting that the consumer should not trust a homeowner and use a credit card, so they can do a charge back, if there are problems. This open the door to crooks and cons. Forget it! I open my home to strangers and I want to know they are on the up and up.

  • medinahair New Member 10 posts since
    Jul 20, 2012
    Currently Being Moderated
    277. Jul 20, 2012 11:59 PM (in response to frustrated)
    Re: VRBO not what it used to be...too bad!!

    I have had no response from vrbo since tuesday and I have emailed them multiple times! The issues that I was having started a few weeks ago and were not even acknowledged! Instead I was told that it was my computer and that I needed to erase my history and my cookies and upgrade my browser, NONE of which helped. I added a "P.S." informing them that this also happened on my phone and they said: "The site isn't meant to be used from a smart phone." Seriously?! But that's not all.....I am adding a property for my aunt and we went through all of the prompts but once the payment was confirmed I was unable to upload any information or photos. So I emailed them AGAIN and have had no response! What has happened to this company??? I have advised my aunt to file a complaint and have her $700 returned as she is not benefitting from this at all. This is the image that I get over and over when I log on:Screen Shot 2012-07-19 at 10.50.51 AM.png

  • tfv Active Contributor 281 posts since
    Jun 9, 2011
    Currently Being Moderated
    278. Jul 21, 2012 12:38 AM (in response to medinahair)
    Re: VRBO not what it used to be...too bad!!

    To satisfy yourself where the issue might originate, may I suggest a different approach? Use another computer, even if you have to go to another place, perhaps someone you know like a family, and use their computer to see if it allows you to go further where you are curretnly stuck when using your own computer. If it allows  you to go further, then VRBO's Customer Support may have a point, otherwise you may have been right all along.

  • medinahair New Member 10 posts since
    Jul 20, 2012
    Currently Being Moderated
    279. Jul 21, 2012 1:24 AM (in response to tfv)
    Re: VRBO not what it used to be...too bad!!

    Yes I tried it on my office desktop computer as well. Same screen shot. It

    is bizarre. I have been looking through dozens and dozens of posting of

    unhappy vrbo users and it seems to have started in October of 2011. My 2

    properties have been rented long term and only recently did my calendar open

    up. So I have had inquiries but could not update my calendar. After 3 email

    exchanges and me all but reinitializing my computers did the ³switch

    property² tab finally show my other property so I was able to update that

    calendar.

     

    But then when I tried to list my aunts property the same thing occurred!!

    And now no one has responded to my emails!

     

    I own and run 2 businesses BY MYSLEF without support staff and do ALL of my

    own bookkeeping and quarterly tax returns so it is a mystery to me how my

    emails can go unanswered for so many days! I would be OUT OF BUSINESS if I

    gave my clients the same service(:O

     

    I will not renew, that¹s for sure and I believe I am not alone!

  • tfv Active Contributor 281 posts since
    Jun 9, 2011
    Currently Being Moderated
    280. Jul 21, 2012 6:39 PM (in response to medinahair)
    Re: VRBO not what it used to be...too bad!!

    How about suggesting to Customer Support to give you a call and allow Support to login to your website by providing your credentials (you can change it after the call) and have them perform the things you were doing to see if the result is the same? If Support experiences the same thing using his/her own computer, then you would have prove to them the issue lies at VRBO.

  • medinahair New Member 10 posts since
    Jul 20, 2012
    Currently Being Moderated
    281. Jul 21, 2012 6:23 PM (in response to tfv)
    Re: VRBO not what it used to be...too bad!!

    How about I just stop wasting my time and use my other sites which are either free or a fraction if the price of VRBO and give me the same or better results and when enough of us do that VRBO will be the one seeking our return to their site. I have a feeling you are part of their organization. I have done extensive research on the acquisition of VRBO by HomeAway and it has been very enlightening. The CEO used to work at Bain. How timely(

     

    Angela Medina

    1968 Harvard Ave. E.

    Seattle, Wa 98102

  • info@waipoulicondo.com New Member 20 posts since
    Feb 21, 2012
    Currently Being Moderated
    282. Jul 27, 2012 3:39 PM (in response to luxuryrentals)
    Re: VRBO not what it used to be...too bad!!

    Hey @LuxuryRentals! Check out rentini.com . Their reviews go both ways and you can blacklist "bad" clients. Next time these smoking pals try to book again your fellow homeowners will see how much they smoked in your property! It gives them an option to refuse booking or charge a premium. Having your own website helps to eliminate unnecessary ads from competition, all for free at rentini. Def check it out!

  • tsarina New Member 8 posts since
    Sep 27, 2012
    Currently Being Moderated
    283. Sep 27, 2012 6:41 PM (in response to frustrated)
    Re: VRBO not what it used to be...too bad!!

    I am with you -- they just stink!

  • bobbie32 Active Contributor 526 posts since
    May 21, 2011
    Currently Being Moderated
    284. Oct 8, 2012 9:41 AM (in response to tsarina)
    Re: VRBO not what it used to be...too bad!!

    Read how HA/VRBO is profiting from the homeowners that list on the various sites.

     

    http://investors.homeaway.com/releasedetail.cfm?ReleaseID=695374

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