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6146 Views 5 Replies Latest reply: Mar 18, 2014 1:58 PM by twobitrentals RSS
floridabeachsunset.com New Member 14 posts since
Jun 14, 2011
Currently Being Moderated

Mar 20, 2012 5:11 PM

eCheck "bounced". What now?

I have a guest who chose to pay via eCheck, and they apparently put the

wrong account number or routing number into RM when they paid.  I got an

email from ReservationManager saying that the payment was reversed due to

the Account number structure being invalid.

 

And, I also got an email from VacationRentPayment, saying that the entire

amount had been taken out of my own account.

 

So..  a couple of questions......

 

a)    What now?  According to the web/Reservation Manager, they paid their

first payment, and my only option is to 'refund'.  Am I now 'off the

reservation' and on my own, or is there a mechanism in place to have them

repay (without, hopefully, having to make a manual payment, etc etc)

 

b)   VacationRentPayment took the entire amount back.  They should have, I

would assume, taken the amount minus the "fee"  (1% in this case).  Where

is my 1%?

 

Thanks.

 

--

 

Kirby Vandivort

 

  • Contributor 58 posts since
    Aug 23, 2011
    Currently Being Moderated
    Mar 28, 2012 6:59 PM (in response to floridabeachsunset.com)
    Re: eCheck "bounced". What now?

    BEWARE: E CHECKS!!!

     

    Very timely discussion regarding e checks. I have spent several hours bouncing back and forth between VacationRent and Homwaway.

     

    I have STARTLING news to share with EVERYONE that uses the credit card option through Reservation Manager.

     

    3-plus weeks ago, a guest paid their $2450 deposit via e check (I didn't know payment was via e-check...assumed it was credit card) to reserve one of our homes. 24 days later (and with having turned away one other potential guest for that same week) I get notice from Homeaway that the funds were being deducted from my account via "payment reversal".

     

    I contacted Vacationrentpay who told me I had to handle through Homeaway. Got Homeaway on the phone and they said I should be speaking with VacationRentPay.

     

    Eventually, got both companies on the telephone and they determine that because payment was made via E check neither VacationRentPay nor Homeaway has any ability to stop the reversal...their suggestion is to hire an attorney.

     

    My next step was to eliminate the E check payment option on my property listings...VacationRentPay tells me that yes, it can be done but through the Dashboard/Homeaway. Got customer service at HA on the phone and they inform us that you CANNOT deactivate E check acceptance...if you offer credit cards then you offer e check payment.

     

    Bottom line: if you use VacationRentPay (through HA/VRBO) for credit cards, you HAVE to accept E checks.

     

    This opens up all of us homeowners to a tremendous liability...E checks provide only the same "protection" as regular personal checks: any reservations made via e checks can be cancelled at any time...EVEN AFTER THE GUEST STAY HAS CONCLUDED (the guest has 30 days after the echeck payment was made to initiate a "reversal".)

     

    The homeowners' ONLY recourse would then be to hire a lawyer to try to recoup.

     

    The dilemma : accept credit cards (and e-checks) and hope that more and more people do not learn about the weak security of e-checks and prey that most guests pay with credit cards! I am awaiting a call from the HA security people tomorrow and if they cannot arrange a method to allow us to choose if we accept E checks...bye bye!! Cannot afford to take any more chances with E checks...

     

    BEWARE E-CHECKS

    • swlinphx Senior Contributor 2,191 posts since
      Aug 30, 2011
      Currently Being Moderated
      Mar 19, 2014 12:59 AM (in response to highestr8)
      Re: eCheck "bounced". What now?

      I think it is important here to let everyone know whether you were allowed to remove the e-check option from your account so guests must pay by credit card.  Also, another solution for those wary of e-checks is to take the credit card info by phone at time of booking.

  • twobitrentals Community All-Star 1,339 posts since
    Aug 5, 2011
    Currently Being Moderated
    Mar 18, 2014 1:58 PM (in response to floridabeachsunset.com)
    Re: eCheck "bounced". What now?

    I know this is an old post, but I just got "zinged" with a bounced e-check and a $25.00 Fee. It seems very unfair to hit us with the fee for the bounced check. I do understand that is part of doing business, but wouldn't it seem appropriate for Reservation Manager to try to collect the $25.00 fee from the party that bounced the check. They probably have at least that amount in their account.

     

    There has to be a way to charge this back to the party that caused the problem, not the owner.

     

    I would like to be a voice that asks that there be the option to opt out of e-checks. It was fortunately that after the funds (originally) hit my account that I waited a day or two before issuing the door codes, or there could have been some unfortunate issues. When I got the notice of the bounced check.......I immediately notified the guest that their reservation was cancelled. She wanted to provide an alternative method of payment, I declined. I know that many may think that is harsh, but I just feel that it goes to integrity and character of the guest. If her reservation was important she would have made sure the funds were available in the first place.

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