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2172 Views 5 Replies Latest reply: Mar 5, 2012 2:14 PM by kwils1 RSS
New Member 2 posts since
Feb 8, 2012
Currently Being Moderated

Feb 8, 2012 12:40 PM

CALENDAR ISSUE

I have put in a tentative reservation in my calendar and I see it on my owner calendar but it can't be seen by potential renters. Am I doing something wrong?

  • sophie Senior Contributor 970 posts since
    Mar 4, 2011
    Currently Being Moderated
    Feb 8, 2012 4:51 PM (in response to nan226)
    Re: CALENDAR ISSUE

    A tentative booking is only for the owner to view. It helps plan your inquiries and calender if get multiple inquiries for the same time so you can see at a glance that you already have a tentative booking out!

  • lrbaldwin Active Contributor 757 posts since
    Feb 16, 2011
    Currently Being Moderated
    Feb 9, 2012 8:05 AM (in response to nan226)
    Re: CALENDAR ISSUE

    If the rental is only tentative, you wouldn't want to take it off the market until you get the money and the lease agreement.

     

    Linda

  • Currently Being Moderated
    Feb 10, 2012 11:54 AM (in response to nan226)
    Re: CALENDAR ISSUE

    Since you are new to renting, a few things to be careful on:


    1. Avoid blocking in your calendar the dates until you get the deposit AND the contract signed
    2. You may HOLD the property for 24-48 hours after they give you a verbal or written confirmation, but be clear that it will be released if you do not receive #1
    3. In your communication to the guest, state your cancellation policy, check other posts on this issue
    4. Ensure you get the final payment according to your contract (i.e. 30 days before) or they loose their reservation (you should send them a reminder in case they forget).
    5. Ensure you have a deposit BEFORE they check in, and consider the damage protection offered by Homeaway.

     

    Happy renting

  • New Member 11 posts since
    Feb 15, 2012
    Currently Being Moderated
    Mar 5, 2012 2:14 PM (in response to nan226)
    Re: CALENDAR ISSUE

    This tentative reservation thing just stinks!  In fact, I think Reservation Manager stinks.  The system was much better before this "upgrade" from HomeAway.  I had zero problems for eight years and now I can't even get payments to go through without failing.  Now I can't change the due date for deposits, the reservation status must be set to "tentative" or the guests payment will fail, tentative reservations don't show up on the internet calendar leading to potential double-bookings and numerous inquiries for the same dates.

     

    When I take a booking and the guest says they would like to make the payment on-line, I want to be able to 1) Block out that renter's dates immediately so our calendar is accurate for all to see 2) Generate an invoice with MY deposit and balance due dates 3) Have the system alert me when deposit or balance payments are overdue.  Hey!! that sounds like the old system before this Reservation Manager garbage....

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