Feb 6, 2012 9:38 AM
VRBO seems to have locked us out of posting on the community website this evening, so I am going to try to post by sending this email. Hope it works!I just received this URGENT NOTIFICATION email from homeaway/VRBO. I did NOT receive the scam email they refer to. It would be extremely helpful to know which owners DID receive the scam email in order to determine how the scammers were able to get these owners' email addresses. For example, do you use Reservation Manager/VRBO's payment system (I do not)? The scammers are currently not scamming all owners, so our information must not be in the particular database of owners' email addresses that are being scammed. Owners, please respond with you may have in common if you/did not receive the scam email. Let's figure this out once and for all. I'm tired of VRBO denying any responsibility for this and for continuing to suggest that we use Reservation Manager, etc. in order to protect us, when it could be those that do are the ones being scammed. Please respond to this post with your information, scammed/not scammed, if you use Reservation Manager/don't use, and any other details related to receiving the scam email/or not. Thank you! Here's the "real" HomeAway email I just received: Urgent Notification: Beware of new online scam You need to be aware of a new phishing scam targeting owners and property managers who advertise on HomeAway. Earlier today, our Security team discovered an unauthorized email notification - claiming to be from HomeAway - to our advertisers offering a free anti-hacking software. This email is not from HomeAway. If you receive this email, please do not click on any of the links in it. HomeAway does not have any such software, and would never ask you to download software from an email.
If you click on any link in the email, unauthorized software will be downloaded onto your computer that could allow someone other than you to take control of your computer. This will give the criminal who sent the email the ability to monitor your activity, including the ability to log in to accounts you access online, including your HomeAway account, etc.If you clicked on any link in this email, and believe you may have installed this unauthorized software, please contact HomeAway's Customer Support Team online or by phone at 877-228-3145.
What to look for Details on the version of the fake email we discovered are as follows: From: HomeAway (email@example.com)
Subject: Now 100% HomeAway account protection from hackersFake email example:
If you receive this email, please do not click the links within it. If you clicked on any link in this email, and believe you may have installed this unauthorized software, please contact HomeAway's Customer Support Team online or by phone at 877-228-3145.
Learn how to protect your online accounts from identity theft
Recently, we sent an email explaining how to protect yourself from online identity theft and phishers, with these recommendations: Never provide personal information to anyone through email communication. Always access your email from the official login page of your email service provider. Never reply or click on a suspicious email or webpage. HomeAway will not send you emails that request you to download software from the email. Look for clues that the email is official: contains normal brand heading, no typos or errors, and never asks for personal information via email. To access your owner dashboard, only log in to our official websites. To confirm it's an official website, make sure the URL (or address bar) on the login page starts with https://cas.homeaway.com (for both HomeAway.com and VRBO.com) or https://www.vacationrentals.com. Keep rental payments secure Accept secure online payments through secure credit card transactions with ReservationManager™. Include your phone number on your listing so that travelers can call you to confirm their reservation and payment details prior to sending money, especially when you are asking to be paid by check or through a wire transfer to your bank account. Encourage travelers to buy Carefree Rental Guarantee if they have additional concerns. Phishers/ online scammers are aggressive. They will continue to try many different ways to trick internet users. We recognize that this may be frustrating, but if you stay alert and always practice caution, you can help protect your email account and online identity. We appreciate your efforts to help us operate the most secure and trusted vacation rental marketplace in the industry. The HomeAway Team For additional help, please visit one of the help pages below: