I rented a home in Texas for a wedding party over Labor Day weekend 9/2/11-9/5/11. The home was left in the condition it was found in per the contract. All instructions were followed and per the contract I was to receive my security deposit of $400 back within 15 days of departure. It is now the middle of November and I still have not received it. When I call you have to leave a message, no one ever answers the phone.(office or cell) I have left 5 messages and sent 5 emails. I finally received an email asking for the credit card # attached to my account so they could send the deposit. I never gave a credit card and paid everything by check. I do not feel comfortable handing out a credit card #. I have send 2 emails with my address requesting they submit a check and have heard nothing again. What should be my next step?
I'm really not for sure if the person I am dealing with is the owner or not. I got the information off HomeAway website and the contract was to a "Wildwood" - both the office # and cell# goes to the same person. That is the only person I have ever had contact with. I noticed there no longer of the website. I will try the certified mail and see what happens.