We recently rented a condo at Daytona Beach (as we have several times before) with the first time at the Sand Dollar. We arrived only to be hit with a wall of smoke as we entered, then to find an ashtray in the sink, cigarette butts on the patio floor. The condo was filthy, and dirty. We could not even see out the windows! We walked around to get an idea of what to do? Lose our money, or try to clean it up for our 4 day stay. We went to the store, bought cleaning products, towels, laundry soap and proceeded to clean the entire condo, including scrubbing the so called "brand new pillow top mattress" that was at least 10 years old, scrubbing the floors by hand, washed the windows, cleaned the sliding glass door track when the master door would not open. I took pictures for the owner's benefit and contacted him the next day. He returned my calls after two days, at which point we were ready to leave. When I returned the keys and garage card to him and requested an additional $100 of my rental money for our inconvenience, he did not oblige. This unit is #705. This unit is being advertised as NON-SMOKING, with NO SMOKING ALLOWED IN THE UNIT -- which is completely false. The only part of the advertisement that is accurate is the view of the Intercoastal and the Ocean.
I have rented several other condos in the area for the past three years and have no issues at all. I would recommend a clause in any rental contract for the Renter that upon arrival who to contact immediately if the unit is found in any other condition than as described in the advertisement.
I would immediately write a review on vrbo/ha. Owners need to be held responsible for nonsense like this. It puts a black mark on owners who DO give you a clean property and go out of their way to provide an amazing stay for their renters!
I'd like to encourage you to reach out to firstname.lastname@example.org for VRBO support (or email@example.com if it was HomeAway) as soon as possible. They can provide assistance to you and also help protect other travelers from owners like this. Please let us know how it turns out.