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2175 Views 2 Replies Latest reply: Oct 31, 2011 5:59 PM by msdebj RSS
msdebj Community Ambassador 1,125 posts since
May 25, 2011
Currently Being Moderated

Oct 31, 2011 3:30 PM

Solving/Dealing with the new VRBO

I’ve participated in these forums for quite some time, and have found  them very helpful on SO many topics.  I’ve always appreciated learning from other’s experiences, and being able to share my own.

The new VRBO has offered tools that work for some, but do not work for many of us.  I think a lot has to do with the rapid growth of Homeaway, since they went to an IPO, after they purchased VRBO, etc. 

Most of the problems I see – new Review process,  problems with Calendars, Reservation Manager & payments features- seem to be due to the fact that HA IT team is pushing new programs without real testing (happens all the time in today’s  IT world- products looks good on paper or in theory, but haven’t been field tested).   

 

Some advice to other HOME OWNERS:

Do not rely on the New and Improved products until the bugs are worked out.

Maintain your OWN calendar. ( check it every day)

If you have a payment process in place ( Credit cards, etc.) make sure you continue that Business Plan- and ONLY use the “new” system  once the bugs have been worked out.

Reviews: Pay VERY close attention to your notification that a review has been posted.

Trust yourself. If your business plan has been working well you can find a way to work around the “new and improved”  VRBO. Don’t think this new program allows you to get lazy.

READ your initial contract and know WHAT you signed up for, and what you paid for. Simply renewing is NOT an option for anyone who’s been a VRBO Customer for over 2-3 years. The game has  changed!

  • marym Community Ambassador 450 posts since
    Feb 10, 2011
    Currently Being Moderated
    Oct 31, 2011 5:14 PM (in response to msdebj)
    Re: Solving/Dealing with the new VRBO

    Excellent advice msdebj!  I have been reviewing the terms/conditions that's posted on the VRBO website.  If you didn't make a copy of the one you entered the last time you re-upped,  you are SOL.  They only post the most recent/current one, and say they do not maintain a copy of the one you entered the last time.  I only have one rental and resist change under any circumstance, so when they started adding all these bells and whistles, I did not elect to follow.  I have a lot of my responses and other documents saved, use the calendar feature, but still keep a manual one too, so I'm doing just fine -- even though some of my techniques are from the last century! The management is in such a big hurry to make all these "improvements" and it appears there are still some bugs in them.

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