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Up to Discussions in Screening
1928 Views 2 Replies Latest reply: Sep 30, 2011 11:24 AM by guestchecker RSS
New Member
apexrentals
17 posts since
Jul 28, 2011
Currently Being Moderated

Aug 2, 2011 5:09 PM

How do you handle a "blacklisted" guest?

When using GuestChecker.com to screen upcoming guests and you find someone on the blacklist, how do you tell them no? Do you say that you're all booked up? Do you tell them that they've had problems at another facility and they need to clear the matter up before you will accept their business? Do you not address the issue at all and simply say "Thank you, but we'd rather not accept your business at this time"

 

Just curious how others have been handling this. Thanks in advance for your opinion!
Joanne

Tags: complaints, interacting_with_guests, check-in_policy, negative_property_reviews, complaints_and_cancellations, how_to_appease_unhappy_guest, unhappy_guests, how_deal_with_the_most_common_guest_complaints, extra_security, renter, screening_guests, guestchecker.com, renter_reviews
  • bend2011 Community Ambassador
    bend2011
    163 posts since
    Apr 28, 2011
    Currently Being Moderated
    Aug 2, 2011 3:29 PM (in response to apexrentals)
    How do you handle a "blacklisted" guest?

    I wouldn't tell them you know anything.  They could have someone else rent and then do the angry renter thing anyway.

     

    I would just tell them it's booked or if you are suspicious, tell them you have another inquiry that you have to tend to first, then tell them that it's booked.

     

    If they are already a trouble maker, just let them down as nicely as possible.  Tell them they might want to try some other web-site.  Mention one that's not used much in your area. 

     

    I hope this helps!

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