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Up to Discussions in Screening
2688 Views 5 Replies Latest reply: Mar 26, 2012 8:05 PM by marilyn RSS
molly.kirkland New Member
molly.kirkland
1 posts since
May 22, 2011
Currently Being Moderated

Jul 20, 2011 7:20 PM

Is there a way to rate/review renters??

My most recent guests demanded that I refund them money etc stating the house was dirty.  I came over the next day and what they stated was dirty was a kitchen cutting board (2 large brand new ones were on the counter) and a pastry brush.  I am new to this VRBO, I have never rented to strangers.  I was so afraid of a bad review that I refunded them part of their rent.  After talking with other VRBO owners here on the Outer Banks I have learned that this is fairly common.  Is there a way we can warn other VRBO members of a bad guest???

  • Active Contributor
    laura
    356 posts since
    Nov 18, 2010
    Currently Being Moderated
    Jul 20, 2011 7:40 PM (in response to molly.kirkland)
    Is there a way to rate/review renters??

    Hi Molly,

     

    Thanks for posting on Community. While you wait to hear from other members, I wanted to let you know that others have asked a similar question in our "Screening" Forum. You can check out those related discussions here.

     

    All the best,

    Laura

  • Contributor
    chem7
    36 posts since
    Jul 27, 2011
    Currently Being Moderated
    Jul 27, 2011 2:33 PM (in response to molly.kirkland)
    Is there a way to rate/review renters??

    Huh! I had similar issues - the guests complained that "they left the house cleaner than it was, do not charge the cleaning fee" - my answer was firm - you signed the contract,  I paid for the cleaner, forget it.

     

    Be wery firm in what you allow  people to claim. I did promise interenet and phone and on the first day  for one couple both stalled - so I did charge them less, because these were important expectations, and they were not fixed immediately.

     

    But anybody saying "the house was dirty" is suspect.

  • New Member
    apexrentals
    17 posts since
    Jul 28, 2011
    Currently Being Moderated
    Jul 30, 2011 4:48 PM (in response to molly.kirkland)
    Is there a way to rate/review renters??

    I can't believe how many people there are looking for a way to rate and screen guests. Yes, Molly there are several ways. You can, of course, do a background check. But this is won't really tell you about their history as a rental guest.

    My company uses two services:
    1) Guestchecker.com which covers north america and is free.

    2) Guestscan.com which covers western europe and is $80/year.

    There is another service here in the US called badvacationrenter but only list vrbo guests, whereas the other two services list guests of all types: vacation rental, hotel, motel, b&b, etc.

     

    Guestchecker got a lot of press about a year ago. I did a google search and found a news channel report HERE. It explains how the process works. I really like the part where the hotel manager is talking about how many people can fit into a hottub. He is dead on!

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