Skip navigation

Join the Vacation Rentals Conversation!

Get answers to all of your questions from fellow owners and travelers.

Join the CommunityX

CommunitySeek, Ask, and Share in the Vacation Rentals Community
Currently Being Moderated

10 Things to Include in Your Pre-Arrival Information for Vacation Rental Guests

VERSION 3  Click to view article history
Created on: Aug 26, 2009 4:58 PM by community-editor - Last Modified:  Feb 26, 2014 2:55 PM by community-editor
pre-arrival information important things to tell travelers ahead of time
1. Your physical property address
You'd be surprised how many vacation rental owners give step-by-step directions without noting the exact address.

2. Directions to the nearest grocery stores, attractions, hospital/clinic, and 24-hour pharmacy When writing these directions, don't forget to tell your guests which way to turn out of your driveway. Also consider including directions and schedules for local religious services.

3. Detailed check-in and departure instructions

4. Trash pick-up and recycling information

5. Items that you recommend guests bring Give a detailed list of all of the items in your home (hair dryer, iron, etc.). This will help your guests know what to pack.

6. Items that you supply (starter pack of paper products but not a full week's supply) Be sure to remind them what items you do not supply (beach towels, beach chairs, laundry detergent, etc.).

7. Emergency contact information Include a list of your phone numbers, as well as, those of your housekeeper or maintenance person. Nothing is more frustrating to a renter than having something go wrong and not being able to reach anyone to fix it.

8. Tap water information Does the well water at your cabin rental give off an unpleasant odor? If your tap water may be unpleasant to some guests, explain this in your directions and suggest that your renters stock up on bottled water.

9. Tips for energy conservation It's never a bad idea to gently remind your guests to turn off the lights and lower/raise the thermostat if they're going to be out of your cottage or condo for the day. You may even consider investing in a tamper proof thermostat, but you would want to set the temperature to a reasonable degree so your guests aren't uncomfortable.

10. Directions for door lock or lock box

© Copyright HomeAway, Inc. 2008

Comments (0)

Not a member?

JOIN THE COMMUNITY

Register Now