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Checklist for Responding to Vacation Rental Inquiries

VERSION 5  Click to view article history
Created on: Aug 26, 2009 6:17 PM by community-editor - Last Modified:  Feb 21, 2012 4:12 PM by community-editor
how to respond to inquiries for your vacation rentalWhen you're in a hurry, it can be easy to leave out important details in your inquiry responses. We recommend saving some canned responses for common inquiries so you don't forget to include any important details. Use this checklist to ensure that your responses are clear and detailed and your prospective renters won't forget you or your home.
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Responses to initial inquiries should contain the following information:

Your Name. Avoid an awkward first phone call if potential renters don't know how to
    address you.

Contact Info. Make it easy for the travelers to reach you.

Response Time. If you are using an e-mail auto-responder, remind the inquirer that you
    will respond in a timely fashion.

Link to Your Listing. Don't let them forget which home is yours. If you list your home on
    multiple sites, be sure to link to your listing on the site where the inquiry came from to
    avoid confusion.

Reiterate Dates/Availability. Be specific to avoid any confusion down the road.

Rental Rates. Be clear on the full price of the rental in case your rates include
    stipulations for pets, number of guests, number of nights, etc.

Cleaning Fee. Don't forget to include extra fees so there are no surprises later on.

Tax Rate. If you collect and remit sales tax, let the renter know up front.

Deposit Required. If the inquiry seems to be from a serious renter, let them know how
    he/she can reserve the dates.

Payment Schedule. Provide prospective renters with clear deadlines for future payments.

Booking Requirements. When the renter expresses interest in booking, be sure to
    explain the reservation procedure with regards to signed contracts and payment
    deadlines.

General Location. Most renters want a feel for the general location of your home, but
    you shouldn't provide your actual address until you receive payment.

Area Conveniences/Attractions. Highlight some of the attractions and activities in the
    area so they know they've chosen the right spot for their vacation.

Amenities/Extras. Don't forget to remind them why they should choose your home over
    another.

Close the Sale. Tell prospective renters that you look forward to doing business with
    them.

 


Download the checklist here!

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