I have been a pretty faithful & satisfied VRBO & Homeaway user for 9 years..might say I got in on the ground floor.  Last fall in my little corner of the world another owner came onto VRBO and promptly stole the name I have used for 9...

I have two vacation condos in Lake of the Ozarks and I have noticed a significant drop in inquiries over the past two weeks. Actually, my inquiries and bookings are down from last year. Is anyone else experiencing the same type of thing.  I am a...

Much has been made of the relatively new pay-for-position (pay-for-ranking, pay-for-performance) Tiered Pricing model that has now been introduced to the big sites on the HomeAway network… and much of it bad!   Many people hate change and...

Hello all,   Here's part of an article I published today,     If you want to succeed in the vacation rental business you need to showcase what you have and you need to show it well. These days it’s a big advantage to have your own...

I've noticed that many guests are confused by the calendar that shows the nights booked. Often guests don't realize they can check out on a day that is shown as unavailable.   The owner's view with the diagonal beginning and end dates of a booking...

Hello All,   I just did a walk-thru on a 3 day rental and was really disappointed to find that my carpeted stairs (that I just had professionally cleaned) are absolutely filthy - I mean, we're talking black stains on nearly every stair clearly...

With great sadness I bid my fellow Ambassadors and Community Forum members farewell. My VRBO listing expires today. I’ve enjoyed being able to share my experiences and have learned SO much  over the years from all of you.   I’m...

I'm very frustrated - again. We're at our VR for a couple of weeks doing pre summer work, I've had THREE phone calls from travelers following up on their submitted inquires for our home. I didn'r receive ANY of these, but I have had other inquiries...

  If you could give travelers one piece of advice about renting a vacation property, what would it be?

we are in the midst of our first damage deposit despute.  The guests trashed the house and damaged flooring, linens and pillows.  They deny any responsibility.  We have photos.  What is the best way to handle such disputes?