Customer Support

for weeks now i have not been able to get into my listing on our new rental to edit it.  i had started a listing and then every time i went in to edit and add to it, i would have a NEW listing number that prompted me to start all over again.  i...

I am very upset with the new requirement to have travelers,  who are nice enough to take time to submit a property review, be asked to register with Homeawy first. I have many many reviews which I value, and prospective travelers value, very much....

Having read through the troves of threads on this forum, I have trouble understanding exactly what all the VRBO/HomeAway complaining is about.   Respectfully: I am a multiple property owner, manager, and frequent traveler myself so I think I have...

I received this email this morning from vrbo auto responder.  I did not send VRBO an email, so am wondering if this is spam and if anyone else received this as well?   We are protecting all out clients from receiving junk mail. You are...

I see that I can pay double and get better ranking but I don't really understand where that would get me.  Currently, I am roughly number 65 of 75.  If I paid to be in the top teir, how do I know that I won't be number 50 of 75?  Is there...

VRBO is no longer what it used to be. I sent myself a rental request from my site that I pay for to see what VRBO was up to with all of the changes...I received an email from VRBO to the prospective renter (me) said they would be contacted within 48...

There are many pros and cons when using a Vacation Rental website. Let me know what you would change about your vacation rental website to improve it if you had a choice?

My family stayed at rented apartment in Sunny Isles, FL. The stay was very good. The key issue is that I am trying to receive the securty deposit from the owner but have not been able to get any answers for more than 1 month now... what could I do?

My listing disappeared from the site and I have paid for a one year subscription. My subscription started on September 15th 2011. What's the matter? This will make me lose business... I do not want my renters to think that I do not rent anymore. I do...