Community: Message List - New VRBO account and got 6 month waiting period for accepting credit cards?

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Tue, 22 May 2012 15:04:48 GMT

Thank you so much Patrick, I really appreciate it.

Doug

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Tue, 22 May 2012 14:59:41 GMT

Hi Doug - I'm following now. We are working on some enhancements which will enable you to login to your owner dashboard to ascertain which banking information you've provided. This will be available in the late summer / early fall timeframe. Best, Patrick

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Mon, 21 May 2012 23:18:32 GMT

Thank you Patrick for your response. I was hoping that I could go online, log in and then look at my account.

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Mon, 21 May 2012 23:06:23 GMT

Hi Doug -

We're all busy and the ReservationManager set-up process is very quick, so I can understand.

That being said, what information are you trying to obtain from VacationRentPayment? Clearly, they cannot provide a bank account or SSN information to anyone over the phone, but there should be a way for you to provide your information to them and they could confirm that it matches what's on file.

Let me know what you need and I'll see how I can help you get it.

Best,
Patrick

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Mon, 21 May 2012 21:34:44 GMT

To PatrickDuncan

Patrick, While I have been using checks and PayPal I just started using the RM and Vacation Rent Payment program. I called this morning to VRBO tech department and asked how to set up the account. I was told to call Vacation Rent Payment which I did. When I did I was told that I already set up this account and am ready to go. I guess a brainfart settled in because I do not ever remember setting up an account. But what is alarming to me is that I asked where can I see this information or a copy of what I did, I was told that I can not see this information or get anything from them to show my account.

This is very concerning to me and would like to ask if this is correct?

Thank you,

Doug

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Thu, 26 Jan 2012 20:51:54 GMT

Well, I finally got an email back from them and they said to try again. I went through the sign-up process again and was automatically approved. I've done a test charge and it all seems to work OK. Definitely sounds like they had a training and system problem.

Thanks all for your replies and help!

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Fri, 20 Jan 2012 19:17:27 GMT

I called and was told to try again. The second time I sent my application in, it worked. Glad they have the bugs worked out. Hope all of you have the same luck!

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Thu, 19 Jan 2012 15:23:14 GMT

Thank you for your help with this Patrick.

best, Mary

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Thu, 19 Jan 2012 15:22:46 GMT

I understand that an additional issue is that I can't ever accept credit cards through VRBO because I don't live in the US. Is this true?

Re: New VRBO account and got 6 month waiting period for accepting credit cards?

community-no-reply@homeaway.com — Thu, 19 Jan 2012 04:10:26 GMT

Hi Mary & everyone,

I had the chance to speak with our partner, VacationRentPayment, this evening and want to provide an update on what I learned. Essentially, this is a training issue and unfortunately, some misinformation was presented to some of you. We apologize again for the confusion and inconvenience this has caused you.

At this point, the best approach is to contact VacationRentPayment (1-866-210-6106) and speak with them about any addtional information they may require to complete your account set-up.

One caveat, as mentioned in the online set-up process, is that if your rental property is located outside the U.S., you must have listed with HomeAway or VRBO for more than 6 months in order for VacationRentPayment to complete the set-up of your account. We are working on some enhancements in this area and will have more to announce in the coming months.

I hope this information is helpful and thank you for bringing this issue to our attention.

Regards,

Patrick