Community: Message List

Re: Renter did not disclose and brought a pet. What do I do now?

community-no-reply@homeaway.com — Tue, 01 May 2012 20:00:32 GMT

Thanks so much for sharing your thoughts. I agree that if the renter denies the pet -- despite it be very obvious to the cleaning crew -- there is not much further we can take this. It does help to hear this from someone else and we will consider revamping our policy, but people have usually disclosed a pet right up front to make sure that we are agreeable to that.

Re: Renter did not disclose and brought a pet. What do I do now?

community-no-reply@homeaway.com — Tue, 01 May 2012 19:57:53 GMT

Thanks so much. I will definitely get in touch with the renter and this is a good approach. I appreciate you sharing your thoughts.

Re: Renter did not disclose and brought a pet. What do I do now?

community-no-reply@homeaway.com — Tue, 01 May 2012 19:56:56 GMT

Thanks so much for the feedback.

Renter did not disclose and brought a pet. What do I do now?

community-no-reply@homeaway.com — Tue, 01 May 2012 13:21:03 GMT

When the housekeeping crew left after our last renters, they informed us that the renters left the house a mess and the house smelled of dog and dog urine. In our rental agreement we state that pets are allowed only by prior arrangement and there is a $100 pet fee for the extra cleaning. The renters did not ask to bring a pet and no arrangements were made. We still have the security deposit. Based on the judgement of the cleaning crew, can we charge the $100 pet fee now or is too much of a case of he said/she said? We did incur extra cleaning fees, but they were nominal -- only $50 above the normal fee we charge.