http://community.homeaway.com/index.jspa?view=discussions Most recent forum messages en Mon, 29 Aug 2011 14:10:52 GMT Jive SBS 4.5.6.3 (http://jivesoftware.com/products/clearspace/) 2011-08-29T14:10:52Z en http://community.homeaway.com/message/9023?tstart=0#9023 <!-- [DocumentBodyStart:08094bc3-5c9f-4108-af2e-913ae5d6f98f] --><div class="jive-rendered-content"><p> So now what are you going to do? Have the people come in? If not what kind of refund are you giving? Mine are leaving early, I have prorated their stay and giving refund.</p></div><!-- [DocumentBodyEnd:08094bc3-5c9f-4108-af2e-913ae5d6f98f] --> Mon, 29 Aug 2011 14:10:52 GMT community-no-reply@homeaway.com http://community.homeaway.com/message/9023?tstart=0#9023 2011-08-29T14:10:52Z 1 year, 8 months ago 0 http://community.homeaway.com/message/9022?tstart=0#9022 <!-- [DocumentBodyStart:d99ede1d-c89e-4db0-989b-c0099baef637] --><div class="jive-rendered-content"><p>My renters checked in on Sat knowing that the hurricane was coming, but not knowing how this will effect them. They lost power Sun am and it is still out. They want to leave and get refund. Being new to this we decided to prorate their stay and give them credit minus the first night. Did we do the right thing? How else should we have handle this?</p></div><!-- [DocumentBodyEnd:d99ede1d-c89e-4db0-989b-c0099baef637] --> Mon, 29 Aug 2011 14:02:13 GMT community-no-reply@homeaway.com http://community.homeaway.com/message/9022?tstart=0#9022 2011-08-29T14:02:13Z 1 year, 8 months ago 3 0