Community : All Content - VRBO.com

LISTING NOT SHOWING UP WHEN I DO SEARCH??

community-no-reply@homeaway.com — Thu, 23 May 2013 16:52:50 GMT

I noticed that over the past week I haven't had many inquiries. SO I did a search - as a potential guest - on VRBO.

I put in the number of bedrooms and other property qualities I was looking for - and dates I knew I had available.

My property is NOT showing up???

Is there something going on with the VRBO system?

Is anyone else having this issue? I'm paying for a site -- why isn't my property showing up?????

Where did my house/VRBO ad go?

community-no-reply@homeaway.com — Wed, 01 May 2013 11:33:44 GMT

Usually my home (59729) comes up at the top of the list for our area on VRBO - I realize this is due to the various criteria that have to be met - advertising level, photos, length of membership, etc. But with the recent changes to our ads, I can't find my home anywhere, unless I plug in our specifif number. For our area, there are 218 homes advertised. It now lists 40 home on the page, under what I'm assuming is the VRBO sort. At the bottom there doesn't appear to be a way to get to a second page....at least I can't find it. Even when I add my own search criteria, i.e., the no. of bedrooms/ bathrooms, house type, and other amenities that I know my house provides, it doesn't show up....anybody have any ideas?

Generate quotes

community-no-reply@homeaway.com — Wed, 22 May 2013 15:07:32 GMT

How do I generate a quote to send to someone who did not initiate the inquiry from the VRBO website but called me instead?

How Do I Show Minimum Nights?

community-no-reply@homeaway.com — Wed, 08 May 2013 17:03:19 GMT

At the top of my VRBO listing, just below the photos, is a gray area with the following information:

Minimum stay: ....... N/A
Internet: ....... Yes
Pets allowed: ....... No
Wheel chair accessible: ....... No

How do I change this information? I have a minimum stay of three nights, but my listing shows:

Minimum stay: ........ N/A

I cannot figure out where I need to go to enter the data that I have a three-night minimum. Please help!

Beyond this specific problem, I am curious to know the rational behind the spotlighting of these particular bits of information. They occupy some of the most valuable real estate on my listing yet I seem to have no control over them. Why these four? Why only four? Who decided that these four pieces of information were so important? Can I change them? For instance, can I spotlight "no smoking" or "free parking" or some other issue that is more important to me and to my potential guests?

Frankly, the information "pets allowed" is not nearly important enough to be displayed this prominently since a quick review of listings indicates more than 9 out of 10 listings ban pets and guests who must bring pets would find it easier to do a search for properties permitting pets than to page through listings looking for ones that accept pets.

I suggest that VRBO give serious consideration to making better use of this real estate and to make it more accessible to and customizable by owners.

Thanks!

Anyone else unable to get to their dasahboard?

community-no-reply@homeaway.com — Tue, 07 May 2013 17:58:30 GMT

My shortcut key, which should go to log in for owner dashboard, is now taking me to VRBO homepage. I click owner login, type in my info and I'm back to the VRBO homepage. On hold with customer support. It has been the only long hold time I've expereinced so perhaps others are having issues?

Calendar on VRBO Needs Fixing!

community-no-reply@homeaway.com — Mon, 20 Feb 2012 18:45:38 GMT

I feel like I've seen something about this in the past, maybe even talked to tech support about it. In the legend above the public calendar that prospective renters see, the red block with a black dash through it is "Night Unavailable". This does not jive with the calendar update we do when logged in to add a reservation. I rent Sun to Sun, so when I add a reservation, the owner calendar shows check in and check out dates. As we all know, on check out day, the guests do not stay for the night. But checkout day shows on the public calendar as night unavailable. I also recall that I was told that, yes, that's the way it is.

Bottom line, the public calendar is simply incorrect. It needs to be fixed. I do hope that a moderator will see this and have it taken care of. I've also posted this in the Advertising Your Rentals section. Hope somebody sees it.

Thanks,

Linda

Nightly Rate Out of Whack

community-no-reply@homeaway.com — Wed, 01 May 2013 15:56:32 GMT

It is bad enough the VRBO can not even quote my rate by week on the main search results page, since that is all we allow, but now they want to quote 12 digits out??

$171.428571428571 - $400 per night

rental agreements

community-no-reply@homeaway.com — Wed, 01 May 2013 15:24:41 GMT

How do we upload a rental agreement each time i click the upload button nothing happens.

does home away have a standard rental agreement in place when renters use reservation manager? also in setting up reservation manager i see that theres an option for insurance and then a space for security damage deposit my question is if the renter takes the insurance do i still need to take a security deposit and if not how can i do that

VRBO will not allow me to set my own rates.

community-no-reply@homeaway.com — Tue, 26 Mar 2013 04:35:06 GMT

I know I saw some discussions on this issue a few month back, I've looked through some of the old articles and have not found any reasonable resolution. The problem is that I bought a combined Homeaway/VRBO Combo listing for a property I just bought in the fall, and this appears to have been a costly mistake. If you look at my property VRBO # 3494982ha or Homeaway 3494982 you will see that I list my spring time rates to be $630 for 2 nights or $1120 for a week. And I keep a private list that I can quote for any number of days in between 2 and 7. This model has worked very well for me on my other 2 houses. The problem is when people do a search for a property on VRBO, VRBO is deliberately ignorant on how to compute the daily rate, It tells people that the nightly rate is $160 / night. When people query and I explain that it is $160/nt if they stay 7 nights but it is $315/nt if they only stay 2 night, I usually lose the rental. My rates are competitive but VRBO won't let me state my rates accurately..

I raised this as an issue and VRBO's response was too bad, they said I have to use "quotable rates" if I want them to display my rates accurately. Unfortunately quotable rates is not flexible enough for me to set my rates the way I want to set them. I don't have a problem with the concept of quotable rates, but they need to make it flexible enough so that I can set my rates in a manner of my choosing. I find this unconscionable. I know others have seen this problem. Have any of you found an acceptable solution, or is this something we need to continue to escalate to make VRBO do the right thing.?

And it gets worse. I noticed that the property that I have where the VRBO listing is used as the template has my rates displayed correctly. So I asked if I could move my new property listing over to a VRBO template rather than a Homeaway template. The answer was that won't work, since they plan on shifting VRBO templates over to use the quotable rate structure as well and at that time they will continue to break that which has not yet been broken.

Have you been ripped-off by VRBO's credit card service?

community-no-reply@homeaway.com — Fri, 26 Apr 2013 10:40:17 GMT

These guys have failed to deposit funds into my account when they said they would. In fact three days later the money is still not in my account. The 2.5% fee should have been enough, but these guys hold my money for who knows how many days collecting over-night interest as well. They worse than Bank of America, and that's saying something. Have others had the same problem? Is there a better credit card collection system? One that doesn't involve machine rentals and fees even when you have no activity?