Community : All Content - HomeAway.com

just signed up, but errors appearing already

community-no-reply@homeaway.com — Fri, 17 May 2013 01:53:36 GMT

Hello

I'v just started using the calendar at HomeAway, but when i try to edit my calendar, nothing below my calendar ID seems to be displaying correctly. instead, i get this:

Error (500)

There was an unexpected error. We apologize for any inconvenience, please try again. If the problem persists contact customer support and reference error id : 18791

any help would be greatly appreciated, as i've already linked up some of my listings with the calendar.

CBM

Booking time frame

community-no-reply@homeaway.com — Wed, 15 May 2013 20:53:59 GMT

Approximately how long does it take after a renter has booked for it to show up on the website or through my phone or e/mail?

"Request Booking" recently added

community-no-reply@homeaway.com — Thu, 02 May 2013 01:17:36 GMT

It looks like a new "feature" called "Request Booking" has recently been added. Have you noticed and do you like it?

I DON'T LIKE IT. There is no way to opt out, and there is no way to customize the response. Homeaway again is mandating the workflow process for owners, rather than allowing them to define their own. Any reasonable owner will always contact guests (via phone or email), request contact information, verify the information, and THEN they will send a request for payment. Once payment is made, the reservation will be confirmed.

The new functionality adds a "Request Booking" to the quote that is sent to the guest. When the guest selects the link, they get a pop up regarding their "reservation"

What? I sent a quote and now the guest thinks they have a resevation? I think HA should have learned from the very intense discussions when quotable rates were rolled out. 1) Owners like to define and use their own processes 2) Owner don't like surprises 3) Owners don't like resetting false expectations set by interacting with the HA site 4) Owners want to know who is staying in their property and not all requests to book are allowed.

Now I need to get back to this quest and send them my contact sheet link. Then explain that they don't have a reservation, and won't have a reservation until payment is made. Furthermore, they won't get a payment link until I have had a chance to properly vet them.

If HomeAway allowed me to customize the response to "Request Booking", they could have turned this fiasco into a very positive process improvement. When the guest selects "Request Booking", they would get an email saying "Thank you for choosing ... please use this link to submit your contact information .... once verfied and subject to availability ...". Then, after verification, they would get a payment link.

HA Product Marketing Team: I, like many others, have a process that has been tuned over time and works very well for me. Don't force everyone into a poorly defined process (ask your legal team). Instead, give me a platform that is flexible and allows me to interact with guests the way I want (and will).

VRBO Not shown my Calendar

community-no-reply@homeaway.com — Wed, 08 May 2013 13:45:33 GMT

I just noticed that our property is now listed on the VRBO.com website. However it says that "This property does not have a published calendar. Contact the owner for availability." Yet I do have one that's kept up to date on HomeAway.co.uk. What's the logic behind posting most of the information but leaving the calendar out? Or is this just a temporary omission or some technical fault.

Calendar not updating

community-no-reply@homeaway.com — Wed, 08 May 2013 23:22:55 GMT

I'm going about two days now that new reservations are not reflecting on my calendar on my website. All is good in the Homeaway Connect site as that is up to date, but it will not update on my website. Any suggestions?

Can't seem to find an email address for tech support. Help!

Malware notice, anyone else getting this when searching for your property?

community-no-reply@homeaway.com — Tue, 07 May 2013 15:40:10 GMT

I was searching for my Homeaway listing today and I could never find it prior to running into a full page notice from Google Chrome saying not to go any further on the web site as it has known malware loaded on it and gave me the malware name of um.eqads.com. I suppose that would keep people from ever getting far enough along to find my listing. Yikes!

Also, can anyone give me the phone number for customer support? I found it in a roundabout way after hours of searching one day and the young man I spoke with was very helpful and said they are open 24-7. I wrote down the number he gave me feeling like I had struck gold, but I obviously wrote it down incorrectly as when I called it I get a scam recording for cruises.

PAY NOW button isn't working for a guest

community-no-reply@homeaway.com — Fri, 22 Jun 2012 13:36:09 GMT

A guest attempting to make their initial deposit to confirm their reservation just sent me a message saying that when he clicks on the Pay Now button he gets a message that says the website cannot be opened. Is anyone else having problems like this?

Calendar link

community-no-reply@homeaway.com — Thu, 14 Jul 2011 16:09:04 GMT

What is the linkl to Homeaway calendar?

Thanks for your help.

Traveler reviews: Is anyone else experiencing this?

community-no-reply@homeaway.com — Fri, 19 Apr 2013 19:17:53 GMT

Hi All - Is anyone else experiencing this?

Recently I solicited a few traveler reviews from visitors These travelers wrote their reviews but did not following through and post them because of need to register for a homeaway account or facebook account. Instead they wrote back to me apologizing for not following through with their post because they do not have nor want a facebook account and apparently do not want a homeaway account. In the past travelers could post reviews without a registration requirement.

Thank your time,

Brian

Moving Reservation Payments for one date to another

community-no-reply@homeaway.com — Tue, 16 Apr 2013 18:58:33 GMT

I have a guest who paid for 12-14 July and needs to move his reservation to 26-28 July. It appears that he will be charged twice for the initial payment. Is there a way to move the initial payment from the original reservation to the new one?