Community : All Content - Customer Support

Can't go directly to my listing with a mobile browser anymore!

community-no-reply@homeaway.com — Tue, 21 May 2013 17:14:05 GMT

I like to be able to access my calendar by going directly to my page from my mobile phone and I can't do that anymore with a mobile browser,

I get the "Oops!, There was an error processing your request" page

What's up with that?

Try getting to your listing without using the "full site" option on your mobile browser, you have to actually go to vrbo's homepage and search for your listing by number to get there, and if you bookmark it, it will just take you back to the vrbo main page.

I also have my own domain name forwarding and this prevents others from easily finding my page with a mobile browser.

This has been down for over a week!

Terrible experience with Homestay and Listing p254323 (NYC)

community-no-reply@homeaway.com — Tue, 21 May 2013 20:08:01 GMT

I totally advice AGAINST using HomeAway an other similar online rental services. If everything is OK then you may grab a good bargain. The problem is if any negative issue or experience happens because Homeaway will skip any help of liability. Here is my terrible experience:

I made a booking for a week stay in NYC almost 3 months ago. However, in less than 12 hours before my arrival to NYC, the owner of the apartment cancelled the reservation. 12 HOURS BEFORE MY ARRIVAL!!!

This is the advert:

http://www.homeaway.com/vacation-rental/p254323

Consider this: Homeaway will not provide you with any support at all. They act as a sole intermediary between 2 individuals with no liability on their ads. So in case or a problem or a scam you can only claim against an owner who lives in a foreign country than yours so no legal sue is feasable.

Therefore, I hadcto find a different acommodation, more expensive since I had no time to search and with higher transport costs. What happened if I had not read the email of the cancellation? I had to stay in the street!! Who makes me up for all the damage?? NO ONE!!!

What if once you arrive at your destination, there is no apartment, or the owner decides to cancel? NOTHING, YOU ARE SCREWED!!!!! Beware, there are scams and your reservation refund is not guaranteed at all.

Therefore, making any reservation in these websites is a risk.

The Owners Should Not Have To...

community-no-reply@homeaway.com — Tue, 07 May 2013 17:27:55 GMT

The Owners should not have to...

…spend increasing amounts of time monitoring their own listing and modifying it so that it will display properly.

…spend increasing amounts of time trying to trouble shoot bugs in their listing like calendars, inquiries not going through, listing numbers not working properly, pictures not showing up, buttons not working etc.

…spend increasing amounts of time trying to get “real answers” from HA&VRBO Tech Support instead of “canned” standard / go away replies.

…wonder if HA&VRBO are trying to create artificial demand for their more expensive packages by manipulating search/filter results.

…wonder why Technical Support replies more like “Sales” suggesting Upgrades, more than they do acknowledging a real technical problem.

…be left out of marketing programs and features that exist for some of the customers but not all of them. If Payments is not ready for everyone then it should not be promoted as the safest and best way to pay. Search results should not be able to filter out those not able to participate.

…hound Technical Support for answers. (They should practice what they preach)

…wonder how many forum posts are actually HA&VRBO staff in disguise, trying to help shape opinions in these posts.

…wonder if HA&VRBO are working with/for the owners or against them. Are the owner’s partners and valued customers or targets that exist to be manipulated into paying ever increasing amounts of money for the same or sometimes less service?

Actions speak louder than words. Forget the excuses and look at the end result. Note the frustration in many posts on these boards as service heads down hill, yet problems, time managing listings, and rates increase.

HA&VRBO I believe the owners want to work with your company as partners, in a sustainable, mutually beneficial business. Please try to listen to this message instead of treating it like a threat.

Very frustrated and concerned Owner.

cant log out but can log in

community-no-reply@homeaway.com — Mon, 20 May 2013 13:47:56 GMT

Doesn't make sense, Why can I log in , but not out? Even if I'm on a different pc. Both my lap top & this are windows 7. What is the American flag for in upper RH corner? I see a drop down arrow next to it, but nothing happens when I click drop down arrow or flag. My curser arrow does change from an arrow/pointer to a hand, but still nothing when clicked. When I slide pointer over my user name next to flag, pointer changes to a hand, & little box apperas, stating, "Click to view your profile", but when I click nothing happens.(assume this is where one would normally go to click out?) When I slide pointer over my avatar, it automatically(without clicking) shows my email, new member, how many points & recent posts (5). What is wrong? Is there someone else lurking, to steal my listing, when I do post it? I used search feature & don't see anyone else, ever having this problem. Help please.

Facebook 'likes' tag seems to have disappeared with latest VRBO site changes

community-no-reply@homeaway.com — Tue, 07 May 2013 13:59:30 GMT

Our VRBO site 'look and feel' was recently updated by VRBO, mostly to the good with the pictures prominently displayed and a better layout. One thing that has gone 'missing' is the 'likes' tag for Facebook. We had quite a few and think this is an important part of our marketing. Can this be fixed?

Can I tell anywhere on the dashboard just how many people have gotten a Quote?

community-no-reply@homeaway.com — Fri, 03 May 2013 03:44:30 GMT

I recently changed to the quotable rate format. I really like the traditional way because if someone asked for a quote, it tallied it under the Performance tab. I could tell how many inquiries I had to how many listing visits I had. I found it informative because I could see if I was getting more inquires from VRBO or HomeAway. I could see if I needed a Feature LIsting which I think everything is working the same that I still can see a slump.

Am I right though, unless someone directly inquires to me it will tally on the Performance tab? There is no place I can see just how many people have requested a quote?

Book it button

community-no-reply@homeaway.com — Thu, 02 May 2013 16:26:31 GMT

I would like to start offering customers the option of choosing between a $400 deposit or the $49 non-refundable insurance. I selected both of these under settings in fees and taxes but now when someone clicks the "Book It" button it includes both of them. Is there a way we could give the customer the option to choose so the Book It button betters reflects reality and only includes one or the other?

Follow-up to Order History on VRBO Dashboard

community-no-reply@homeaway.com — Thu, 11 Apr 2013 19:01:35 GMT

Hi Travis, thank you for responding to my question. I apologize for starting a new discussion, but for some reason I cannot enter any reply in my original discussion (although I can on other discussions - strange!). The picture of the dashboard that you posted is a HomeAway dashboard. My listing is on VRBO. When I click on the "Listing Info" tab, it is a bit different from the one that you posted. Under the "Listing Info" tab, I have the following subtitles:

Subscription Level

Renews On

Search Position

Advertising Reach

Featured Listing

Special Offers

I do not have a subtitle for "Orders" under the "Listing Info" tab. Do you know where this might be located on the VRBO dashboard?

Is there a record of subscription payments on the VRBO dashboard?

community-no-reply@homeaway.com — Wed, 10 Apr 2013 23:23:40 GMT

I am working on my 2012 income taxes and just looked at my dashboard to find out what I paid for my VRBO subscription. My renewal date is March 10th of each year. I have searched several places in my dashboard (particularly under my "Account" tab) but cannot find a record of any subscription payments. Is there such a record on the owner dashboard? If there is, can someone tell me where it is located? Thanks!

Beth HomeAway rep

community-no-reply@homeaway.com — Mon, 08 Apr 2013 20:34:55 GMT

Once again I am caught in the abyss of accounting black hole that HomeAway seems unable to solve.

You helped me before. Perhaps you can again. I WANT to pay for featured listing for a year.

I just renewed my subscription, but it iwas not due till April 28th.

I want to be on featured listiing now, not in a month.

How do I get in touch with you to facilitate your helping me.

BTW, this is totally ridiculous.