HomeAway is very excited to announce this morning that we have acquired mobile hospitality app developer Glad to Have You™. The core of their solution is a mobile app that helps vacation rental guests have a great stay by providing them access to useful information about the property they rented and the destination they are visiting. Check out this video for a quick overview.
HomeAway and Glad to Have You have had a relationship on the property manager front for some time and many of you property managers reading this have likely used their GladProfessional™ Guest Management system before. We’re going to continue to enhance and invest in this great product for property managers, and now help expand vacation rental owners’ use of the system.
In the last few months, Glad to Have You launched a new product: GladOwners™, targeted at the owner who is managing their own property. And we’re excited to announce that today; HomeAway customers who are vacation rental owners have access to the service free of charge.
GladOwners and GladProfessional both provide guests a mobile app to access information about their stay and the home they’ve rented. Once an owner/manager books a guest to stay in a property, the guest can download the app to get:
- Directions to the property
- Check-in/check-out procedures
- Door lock codes
- WiFi network information and passwords
- Smoking/pet policies
- Local restaurant recommendations, activities, points of interest
- How-to guides for the home’s tech services (TV, computer, alarm system, etc.)
- And much, much more
The Glad to Have You app also allow guests to send immediate service and maintenance requests to the owner or manager. Post-stay, guests cab leave a review of the property as well as photos from their visit in the property’s Digital Guestbook.
The property manager-specific app, GladProfessional, enables property managers to deliver a complete mobile hospitality experience across hundreds of properties and thousands of bookings each year. GladProfessional also provides a version of the mobile app that can be branded with the managers’ company logo. Managers have access to a very detailed dashboard for all of their properties – including the guest contact information, check-in/out times and correspondence history. The information is then stored within their system to make it easy to continue to reach out to guests both during and after their stay.
The enhanced features and the ability to provide unique service to guests on such a large scale makes GladProfessional very valuable to a manager who can reduce their costs of managing hundreds of bookings, and more than 350 managers are already seeing a great ROI on their investment which can start at only a few hundred dollars per month depending on how many listings managed in his/her inventory.
HomeAway will continue the high standards of service that have made GladProfessional a hit, and we will be investing in the team and the product to make it even better. Managers who are interested in learning more about GladProfessional can do so here or call 1-855-Ask-Glad.
If you are an existing customer, check out this FAQ: http://www.gladtohaveyou.com/homeaway-and-glad-to-have-you-acquisition-faq/
GladOwners is much simpler than GladProfessional and is really optimized for less than 10 properties. The app does not have the same level of custom branding or as extensive messaging and analytics capabilities, but is an excellent tool for the owner who is looking to deliver a really professional experience or just making their vacation rental experience stand out.
For owners listing on HomeAway.com and VRBO.com in the U.S., use of the app is completely free. This is a great benefit for HomeAway customers, considering the price of GladOwners is $99.99/year (or $9.99/month).
HomeAway customers can visit http://www.gladtohaveyou.com/welcome-homeaway-owners/ to learn more about the full capabilities of Glad to Have You, receive a free demo and sign up!
I’ve been using Glad to Have You Owners at my vacation rental. My guests love it because it makes the experience of staying in my house easy and seamless. And I love it because it reduces the amount of work I have to do to deliver an awesome experience by automatically sending welcome, check-in and check-out communications and by being the first place my travelers turn to with a question:
”Where is the key to the pool cover?” or
“What is the best place for sushi nearby?”
While I have all this information in the “black binder” I keep in my home as an information resource, sometimes people don’t find it–and everyone always has their mobile phone with them all the time, no matter where they go.
There were three big surprises for me. The first surprise was that multiple guests download and interact with the app. In my property, which sleeps 8 guests, 4-5 of my guests for each stay downloaded and used it. The second big surprise was how often the guests were using the app. Each one said they checked it a few times a day. Granted, the door and WiFi codes were in the app, but this made me confident that the information was very useful. And when I spoke to my guests, they all loved the convenience of the app. They loved the extra touches of hospitality that the app provided, like the excellent winery recommendations as well as my selections for the best nearby walks and kid friendly activities.
And I am not alone in loving GladOwner: The property managers we’ve been talking to love the product. And if you are an owner, check out out what vacation rental owner and design professional Tyann Marcink said in her review of the app.
We are very excited about Glad to Have You: we believe it is going to revolutionize the guest experience. But don’t take our word for it – check it out.
Tom Hale, HomeAway Chief Product Officer